Safaricom HOD M-PESA Operations & Product Development Job in Kenya

We are pleased to announce the following vacancy within Financial Services Strategic Business Unit. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

HOD M-PESA Operations & Product Development

 
Ref: FSBU_ HODMOPD_Sept_2012

Reporting to the General Manager-Financial Services; the job holder will manage the M-PESA Product, including roll out, on going performance and enhancement of the product.

Key Responsibilities

• Manage the development roadmap in the country including local & VF requirements working with VF & SC technical and commercial teams;
• Manage the development and documentation of Business case for new/enhancement to products and services for presentation;
• Define product requirements for customization to meet specific customer needs and liaise with the technical team to ensure successful implementation;
• Manage the testing of new/enhanced functionality, tariffs and business rules prior to implementation;
• Development of new processes and framework development for the M-PESA Channels;
• Ensure both Kenyan and international marketing activities are well coordinated;
• Project Manage the delivery of new functionality and system enhancements to the market, including requirement specifications, testing, documentation of processes & procedures;
• Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments;
• Deliver revenue fro M-PESA products portfolio for both consumer and business;
• Set Revenue targets for both consumer for each company outlet in terms of consumer recruitment and financial transactions;
• Manage the training programs for M-PESA agents and clients on M-PESA products and services;
• Act as the liaison for other M-PESA operators wishing to learn in general or in detail about the practical operation of M-PESA in the Country;
• Responsible for the management of team budgets and ensuring all M-PESA operations are within the approved budgets;
• Manage the liaison between the core M-PESA talent in Vodafone and the local team on commercial and technical Operations;
• Delivery & reporting of all KPI’s to Safaricom & Vodafone;
• Effectively manage staff and resources through effective monitoring of their performance.

Minimum Requirements

• Bachelors Degree in a Technical field – Telecommunications, engineering or Information Technology;
• Project Management Certified – PMP / PMI or equivalent;
• Ten (10) years post-graduation work experience of which 3 years must be in a senior management role;
• Work experience on multiple projects simultaneously; from start to finish; 6-12 month duration, which have an impact across the company,  impact on customers and impact on revenue generation capability of the organization;
• Good understanding of financial principles, understands financial ratios, can interpret standard financial statements;
• Good understanding of the Kenyan market, subscriber preferences and subscriber trends;
• Attention to detail with good organizational, planning, report writing and presentation skills;
• Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;
• A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills.

If you meet the requirements and are self driven, proactive and up to the challenge, please send your resume and application letter quoting the job title and reference number to the address below. 

All applications must be received on or before Tuesday the 18th Sept 2012.

The Senior Manager – Talent Acquisition
Safaricom Limited
Nairobi
 

Via email to: hr@safaricom.co.ke