Microfinance Company Branch Manager Job in Kenya

Our microfinance needs to fill the following position
 

Job Title: Branch Manager
 

Department: Branch
 

Main Purpose of Role:
 

To effectively manage the staff and functions of the Branch sales area of responsibility, inclusive of ensuring that a professional and excellent customer & client service is given both internally and externally within the Mayibuye Group; whilst conforming to the Group’s strategic priorities / imperatives.
 

To ensure that the Branch sales strategy is implemented and performance targets in terms of the sales strategy are achieved.
 

Required Minimum Education / Training

• Proficient on MS Office suite; 
• NCR understanding; 
• Clean criminal or ITC record

Required Minimum Work Experience

• 3 Years Microfinance experience. 
• 1 Year management experience and sales experience.

Key Performance Areas

• Sales
• People Management
• Sales strategies
• Reporting
• Performs all other related duties

Description of Tasks

No: 1
 

Key Performance Areas: Sales
 

Input (Methods Used):

• Primary responsibility: Sales Target Achievement.
• Acquisition of new business
• Cross sell all products to customers
• Ensure fast, efficient and excellent customer service
• Analyse market, customer and competitors on an on-going basis
• Ensure that all marketing material is optimally utilised
• Ensure accurate processing of loans and adherence to administration policies in order to minimise rejection rates and turn-around times
• Ensure that all policies are adhered to and ensure that all aspects of the National Credit Act or any applicable regulation relating to sales of credit products and the rendering of financial services are complied with fully as per the relevant policies and procedures
• Timeous follow up of new and existing leads
• Innovative sales initiatives

Output (Expected Results):

• Meet and exceed budgeted sales targets through
• Innovative sales initiatives to acquire new customers and retention of existing customers
• Converting leads to sales
• Agreed turnaround times met or improved on
• Increased new business
• Exceptional customer service
• Up to date knowledge of competitor activities
• Loan applications processed accurately and completely on the system - quality information in the database
• Adherence to all policies and regulatory compliance requirements

No: 2
 

Key Performance Areas: People Management

• Input (Methods Used):
• Maintains employee relations
• Manages employee performance
• Trains, mentors and coaches subordinates
• Ensures that processes and practices are implemented to build capability
• Selects, assigns and leads/ manages people
• Maintains shared values
• Plans manpower needs
• Manages the training and development of staff
• Develops a challenging and rewarding working environment

Output (Expected Results):

• Agreed performance contracts in place and contain agreed goals, targets and are aligned to the job profile
• All MDP initiatives implemented effectively
• Zero deviations from employee policies and procedures
• Performance reviewed in line with policy guidelines
• Employee grievances resolved
• Optimal individual and team performance
• Competency Development plans in place for all employees
• Approved career/succession plans in place
• Quality & quantity outputs in line with World-class performance and company values
• Effective transfer of skills and knowledge
• Realisation of individual employee’s highest potential
• High Performance work environment created
• Manpower needs reviewed at agreed intervals
• Deviations and variances from plan accounted for and adjusted
• Manpower plan in place and implemented in line with business plan
• Annual training and development plans  in place
• Training and development programme implemented according to agreed schedule
• Attraction and retention of higher calibre people achieved

No: 3
 

Key Performance Areas: Sales Strategies
 

Input (Methods Used):

• Building relationships with local companies, municipalities, hospitals, schools etc. Calling on them on a regular basis to provide superior levels of service
• Branch promotions
• Promoting sales through: referrals, telesales, sms campaigns, paid up clients or any other suitable means
• Ability to network internally and externally
• Assisting sales consultants with sales initiatives and prospecting of new business
• Portray a professional image of the company at all times

Output (Expected Results):

• Performance targets met or exceeded
• Agreed turnaround times met or improved on
• Excellent relationships with local companies, municipalities, hospitals, schools etc
• Effective canvassing
• Effective branch visibility
• Increased sales due to initiatives
• Blue brand and image is seen and perceived in a profession light at all times as follows:
• Blue Branch is clean and tidy, always opens on time and employees portray a professional image at all times
• Always adhering to core values

No: 4
 

Key Performance Areas: Reporting
 

Input (Methods Used):

• Reports timeously and accurately as and when required (daily, weekly, monthly and general)
• Dept monthly reports are the minimum reporting requirement
• All risks must be escalated and reported immediately

Output (Expected Results):

• Escalation of important matters
• Monthly status reports are accurate, informative and on time

No: 5
 

Key Performance Areas: Performs all other related duties
 

Input (Methods Used): 

• Performs all other related duties that may be required from time to time

Output (Expected Results):   

• Timeous and accurate implementation and completion of related duties requested to be performed

Technical and Behavioural Competencies
 

Required (applicable to all KPA’s)

Technical

• Working knowledge and understanding of the business, outside of own division
• Microsoft Word, Excel and PowerPoint - Intermediate level, inclusive of graphs
• Knowledge and application of Mayibuye Group core values
• Knowledge of the financial services industry
• Report writing
• Industry and business knowledge of employer profiles and economic trends within a specific area or business sector. Knowledge of sales methodologies. Interpretation of financial statements.
• Financial services or banking industry
• Corporate Sales Experience: Essential
• Computer literacy
• Relevant analytical & numerical skills/abilities
• Exceptional communication and interpersonal skills
• Sales, negotiating, influencing skills

Behavioural

• Knowledge and application of Mayibuye Group core values
• Negotiation
• Planning and Organising
• Delegation
• Financial Planning / Control
• Formal presentation
• Awareness / Regulations
• Leadership
• Problem Solving
• Interpersonal Skills
• Managing key stakeholder relationships
• Communication (written and verbal) skills
• Staff Motivation
• Target Driven
• Solution orientated with a “Can Do” approach
• Sound communication and interpersonal skills
• Networking
• Decide and initiate action

If you meet the above minimum requirements, kindly send your cv to; (in the cv, include your current and expected salary)

Frank Management Consult Limited,
Nyaku House,1st Floor
Hurlingham
 

Emails: info@frankmconsult.com / jobsfmc@yahoo.com

Frank Management Consult Ltd
Nyaku House,1st Floor,
Argwings Kodhek Road, Hurlingham.