Call Centre Assistants
(2
Positions)
Urgent
We
are looking for call centers Assistants whose major role will be; Answering
incoming calls from customers to take orders, answer inquiries and questions,
handle complaints, troubleshoot problems and provide relevant information.
Main
Job Tasks and Responsibilities
- Answer
calls professionally
- Respond
to customer inquiries
- Research
required information using available resources
- Handle
and resolve customer complaints
- Provide
customers with product and service information
- Be
able to capture all customer’s information
- process
orders, forms and applications
- Identify
and Escalate priority issues
- Follow
up customer calls where necessary
- Complete
call logs and be able to produce call reports.
Education
and Experience
- proficient
in relevant computer applications
- knowledge
of customer service principles and practices
- knowledge
of call center telephony and technology
- At
least 1 year experience or more experience in a call center environment
- customer
service experience
- good
data entry/keyboard skills
- knowledge
of administration and clerical processes
Key
Competencies
- Excellent
verbal, written communication & Listening skills
- Problem
analysis & Solving Skills
- Attention
to detail
Interested
candidate should reach us on or before 25th October 2012 on
nana.adwar@ymail.com