Vacancy
Announcement
We
are a reputable general insurance firm with a strong regional presence in Kenya
looking to urgently fill the following position:
Job
title: Customer Service Representative (Operations)
Department: Customer Experience
Reports
To: Customer
Experience Manager
Overall
Responsibility
Interact
with customers to provide information in response to inquiries about products
and services and to handle and resolve complaints.
Key
Tasks, Duties and Responsibilities
- Manage
the customer feedback programme
- Manage
the organizations customer loyalty programme
- Deliver
service and support to end-users both internally and externally
- Interact
with customers to provide and process information in response to
inquiries, concerns, and requests about products and services
- Gather
customer’s information and determine the issue by evaluating and analyzing
the symptoms
- Provide
internal training on products and services
- Research
required information using available resources
- Follow
standard processes and procedures
- Identify
and escalate priority issues as per Client specifications
- Redirect
problems to appropriate resource
- Offer
alternative solutions where appropriate with the objective of retaining
customers’ and clients’ business
- Follow
up and make scheduled call backs to customers where necessary
- Stay
current with system information, changes and updates
Education
- 1-2
years’ experience in customer service.
- Business
related degree or its equivalent
Knowledge
and skills required
- Able
to work independently and efficiently to meet deadlines.
- Able
to promptly answer support related email, phone calls etc.
- Self-motivated,
detail-oriented and organized
Please
forward an application letter and a copy of your updated CV to
kaziafrica2012@gmail.com before close of business Friday, 10th November 2012
for consideration.
Please
note that applications will be considered on a first-come-first-served basis.
“We
are an equal opportunity employer”