Saturday, October 22, 2011

Customer Service Executives Jobs in Kenya



A reputable international insurance company, dealing with property and general insurance looking to engage four (04) Customer Service Executives to deliver on customer retention initiatives.

Key Responsibilities:-
  • Handle calls within pre-determined service guidelines.
  • Maintain customer experience levels within the quality standards stipulated.
  • Update customer information on the CRM.
  • Adhere to Data Protection policy with regards to confidentiality of customer details.
  • Handle complaints in a polite and professional manner.
  • Understand and adhere to the escalation process.
  • Prepare daily shift hand-over report
Qualifications, skills and work experience:
  • A degree from a recognised tertiary institution
  • Fluent in the English Language (must be well spoken)
  • Good IT literacy skills
  • Excellent communication skills
  • Ability to multi-task
  • Minimum of six (06) months experience in a similar role
Key competencies and attributes:
  • Ability to handle complaints in a polite; empathetic and professional manner
  • Remains calm when faced with difficulty or angry customers.
  • Initiative to update self on new and current products and/or services, pricing and promotions
  • Ability to handle busy periods by managing one’s stress levels.
  • Maintains a positive attitude and enthusiasm when faced with routine work
Closing date: Wednesday, 28th October 2011.

Application process:- www.horizoncontactcenters.com/careers

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