Post Title: Bar Supervisor
Department: Bar
Sub-Department: Sheebeen
Post Responsible To: The Manager
Post Responsible For: Over 20 full-time / 5 part-time bar persons, & up to MORE THAN 10 casual staff
Job Purpose: To take complete responsibility for the running of the bar with the assistance and guidance of the Manager.
Duties and Responsibilities
- To serve customers with alcoholic, non-alcoholic beverages and wines during service hours to the standards agreed and laid down by Mohale ltd.
- Cellar Management – maintaining temperature control, receiving / preparing cask ales, checking deliveries and stock rotation.
- Stock – ordering of stock ensuring the levels are adequate for business levels, ensure stock rotation is carried out, dates are correct on deliveries, checking condition of cask ales and other beers and all bottles are in good condition. Maintain adequate stock of glassware for the bar.
- Standards – make recommendations to the Manager for improvements in bar standards of service and maintain and improve existing standards to ensure customer satisfaction at all times. Be responsible for changes to the standard operation procedures.
- To consistently work towards achieving sales targets, implementing up selling initiatives whilst maintain bar costs within budget.
- Maintain accurate records in relation to ordering, deliveries, invoices and temperature control sheets. Also records of staff absence, training, timesheets, cleaning rotas and due diligence.
- Training and supervision of all staff, to ensure teamwork and motivation, carry out staff appraisals and allocate work daily.
- Maintain high levels of Health and Safety within the Bar and Lounge area, recording any faults or maintenance requirements. Ensure correct use of cleaning materials and equipment in line with HACCP regulations.
- Ensure all monies are accounted for and accurate records of account and cash transactions are maintained. Actively promote the sale of wines and drinks to increase sales.
- Attend weekly Catering Meeting and conduct monthly bar meetings.
- Assist the Manager in setting and achieving Bar Objectives.
- Work to a set of Key Performance Indicators through budgets and objectives.
- To work in partnership with other departments within Mohale in order to provide the best possible service to our guests
- Following relevant training you will also be responsible for Duty Management, which includes the following duties:
a. To undertake full operational responsibility for Sheebeen, ensuring that all areas are fully staffed and operating to their Standard Operating Procedures.
b. Ensure all Legal and Health and Safety requirements are met at all times
c. To deal with any requests or complaints from customers and staff as they arise, including maintenance issues, booking enquiries and special requests, and assisting all departments with any issues.
Essential Or Desirable Requirements
The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively which includes.
- Good Presentation
- Cellar Management and Stock Control experience
- A comprehensive product knowledge of beers, wines and spirits
- Experience of providing excellent Customer Service
- Ability to manage and motivate a team
- Confidence and effective communication skills with Staff and Guest
- Ability to keep calm under pressure
- Trustworthy
- An ability to plan and prioritize
- Basic IT literacy
- Supervisory experience in a bar or a similar environment
Email: nickmzuri@gmail.com