Ministry of Regional Development Authorities Consultancy Job

Provision of Consultancy Services on Customer Satisfaction Survey

Tender No: MRD/07/2011 – 2012

The Ministry of Regional Development Authorities was established under the Presidential Circular N03/2003 on the organization of the government and mandated to provide policy guidance, enhance capacity building and support for Regional Development Authorities.

The Ministry hereby invites Proposals from competent consulting firms with relevant experience and skills to carry out a survey to assess the level of satisfaction of her customers. Bidders are requested to provide information in their technical proposals indicating their suitability to perform the assignment by show of relevant documentary evidence of past similar accomplishments.

The survey will be carried out at the Ministry Headquarters and its Regional Development Authorities.

Other Eligibility Requirements Include:-

1. Detailed company profile which must include PIN and VAT registration as well as a copy of tax compliance certificate.

2. Names of lead consultants (one of whom must possess at least a Masters Degree in Social Sciences).

3. Details of similar assignments undertaken recently for equally big organizations with proof.

The overall objective is improving customer satisfaction in order to achieve optimal performance from her staff and retain high levels of satisfaction to both internal and external customers.

The Ministry has given this survey a priority in order to ensure improvements of the following as indicated in her Service Charter:-

1. Quality and timely service.

2. Access to relevant information and feedback.

3. Confidential handling of information provided.

4. Courteous and timely response to requests, complaints and inquiries.

The Request for Proposal document may be obtained by interested firms from the procurement office situated at 15th floor, NSSF Building, Block A Eastern Wing during normal working hours upon payment of a non-refundable fee of Kshs. 5,000 (five thousand shillings only) in cash at cash office.

The Technical and Financial Proposals should be submitted in sealed separate envelopes that are clearly marked and placed in an outer envelope clearly marked “Consultancy Services and Tender No.” bearing no indication of the bidder.
The sealed envelope should be addressed to:

The Permanent Secretary
Ministry of Regional Development Authorities
NSSF Building
P.O Box 10280 – 00100
Nairobi

Or

Be deposited in the Tender Box on 15th Floor so as to be received on or before 8th February, 2012 at 10.00 am.

Opening of the Technical Proposals will take place immediately thereafter in the Boardroom on 20th floor in the presence of the Consultants who wish to attend.

The Government reserves the right to accept or reject any application and is not bound to give any reasons for acceptance or rejection thereof.

Head, Supply Chain Management
For: Permanent Secretary