Higher Education Loans Board
Expression of Interest
Provision of Baseline Survey on Customer Satisfaction, Employee Satisfaction and Work Environment Surveys
Tender Ref: HELB/EOI/08/2011/2012
The Higher Education Loans Board is a state corporation whose mandate is to source for funds and provide loans,
scholarships and bursaries to Kenyans studying in recognized institutions of higher learning.
scholarships and bursaries to Kenyans studying in recognized institutions of higher learning.
HELB has embarked on a comprehensive undertaking in the improvement of its corporate image and service delivery to
its customers, stakeholders and the general public. HELB intends to enlist consultancy services to determine the level of
satisfaction of its customers.
its customers, stakeholders and the general public. HELB intends to enlist consultancy services to determine the level of
satisfaction of its customers.
HELB’s customers include beneficiaries of the university student’s loans scheme, universities, the staff, service providers, media, parents and the general public.
HELB thus invites Expression of Interest (EOI) from consultancy firms to provide consultancy services for its customer
satisfaction, employee satisfaction and work environment surveys.
satisfaction, employee satisfaction and work environment surveys.
Interested eligible firms must provide the following:
- Detailed company profile including CV’s of key staff demonstrating technical capability to undertake the assignment.
- Proof of having conducted assignments of similar nature with reputable clients (at least 3) for the last 3 years.
- Must submit copies of valid tax compliance certification and Certificate of incorporation/Registration.
- Proof of financial capability to undertake the exercise.
- Letters of recommendation from at least three (3) major clients in the last three (3) years.
The Expression of Interest shall be enclosed in a plain sealed envelope clearly marked: ‘’HELB/EOI/08/2011 – 2012:
BASELINE SURVEY ON CUSTOMER SATISFACTION, EMPLOYEE SATISFACTION AND WORK ENVIRONMENT’’ and
deposited in the Tender Box at Anniversary Towers 19th floor, University Way or sent by post to:
BASELINE SURVEY ON CUSTOMER SATISFACTION, EMPLOYEE SATISFACTION AND WORK ENVIRONMENT’’ and
deposited in the Tender Box at Anniversary Towers 19th floor, University Way or sent by post to:
The Chief Executive Officer/Secretary
Higher Education Loans Board
P.O. Box 69489 – 00400
Nairobi
Higher Education Loans Board
P.O. Box 69489 – 00400
Nairobi
so as to reach not later than Friday 10th February 2011 at 11.00 a.m.
The EOI’s submitted latter than the indicated closing date and time shall be automatically disqualified.
Opening of the submitted Expressions of Interest will take place immediately on the same date in the main boardroom.