Job title: Client Relationship Representative
Position Summary:-
As the first line customer liaison, the primary role is to:-
Position Summary:-
As the first line customer liaison, the primary role is to:-
- To increase customer retention through renewals
- To increase the average number of policies per client through cross-selling
- To handle customers enquiries promptly, efficiently and professionally to fulfill the call centre's expectations and meet the set service and sales target
Duties and Responsibilities:-
- Contact clients and confirm receipt of renewal notices received before renewal date in line with script
- Confirm client information and update on CRM.
- Propose premium financing options to client in line with Company policy for late renewals and recoveries.
- Cross sell and/or up sell insurance products to clients who have renewed policies in line with cross selling script.
- Record information on reason for non-renewal or complaints
- Flag follow ups and book appointments with clients
- Send product information and/or proposal form to clients via email.
- Advise clients on premium payment options
- Send mail shot/email broadcast
- Perform investigation on general queries, complaints and follow up with other supporting departments
- Actively participate in process improvement meetings as required
- Prepare daily end shift reports
Education and experience:
- A degree from a recognised tertiary institution or diploma from College of Insurance
- Minimum of six (06) months experience in client relationship/customer service
- Experience in the insurance industry will provide an added advantage
- Certificate of Good Conduct is a prerequisite
Closing date:- 10th February 2012
Applicants to apply through: www.horizoncontactcenters.com.
Applicants to apply through: www.horizoncontactcenters.com.