SACCO Customer Care Assistant Job in Kenya

Kimisitu Sacco Society Ltd invites qualified candidates to apply for the position of Customer Care Assistant. 

The Customer Care Assistant will mainly be responsible for answering members’ queries and dealing with walk in customers.

Main duties and responsibilities:

• Handling and resolving customer complaints diplomatically to ensure continued mutual relationship.
• Receiving and responding to routine inquiries from members.
• Ensuring the society adheres to the customer service standards and customer service charter.
• Co-ordinating with the management staff regularly on society operations in order to determine ways of meeting customer needs and expectations.

Qualifications

• Diploma in Public Relations, Marketing or a business related Diploma from an accredited institution.
• Training in customer care will be an added advantage.
• Minimum three years working experience in a similar position.
• Must be computer literate. 
• Experience in working with Microsoft Navision is an added advantage.

Skills

• Must have a genuine interest in working with and helping customers.
• Excellent communication and people skills.
• Ability to work well in a team.
• Must be well presented, mature, polite, tactful and friendly.
• Must be able to handle complaints and difficult situations.

How to apply
 

Applicants are invited to send a cover letter illustrating their suitability for the above position against the listed qualifications/competencies/skills and a detailed curriculum vitae, with names and addresses of three referees (including telephone, fax numbers and email address). 

All correspondence should be addressed to The Chairman and sent via email to admin@kimisitusacco.or.ke by Friday 8th June 2012. 

Applications with multiple attachments or from job agencies will not be accepted.
 

Only short listed applicants will be contacted. 

We invite you to learn more about KIMISITU Sacco by accessing our web site: www.kimisitusacco.or.ke