Intellect Group Technical Support Officer Kenyan Job (KShs 25K)

Intellect Group Limited is an ICT company with a focus on providing total communication solutions at an affordable cost. Our competence lies mainly in the provision of unified communications and collaboration products.

Role Objective/Summary

To consistently provide excellent customer service to accounts, as well as represent partner needs to the company. In addition, build relationships with clients to encourage new and repeat business opportunities.

Duties and Responsibilities

• Understand company capabilities, products and services, and effectively communicate all offerings to the client
• Provide technical support to the sales team
• Maintain, back-up and troubleshoot the company's systems
• Configure and test new services
• Sell and service Intellect Group’s customer requirements in customer’s full range of products
• Ensure work orders are processed accordingly
• Regularly visit accounts to ensure sustenance of a good relationship and connectivity
• Ensure that client issues are dealt with in an efficient manner, informing management of any problems that may arise

Minimum Skills and Qualifications

• Diploma or Degree in IT related field
• Strong Linux Administrator Skills
• Strong familiarity with PostgreSQL and MySQL
• Familiarity with Java
• Good communication skills, presentation skills, interpersonal skills
• Must have initiative and be able to work without supervision
• Aggressive and presentable

Remuneration: KES 25,000 during the probation period of 3 months.

Apply for this position

Send your CV and 2 references to recruit.intellectgroup@gmail.com by no later than Friday, 25 November 2011.

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