Client Service Director Job Career in Kenya

Job Title: Client Service Director

Company Profile:

One of the first promotions and merchandising company in the region and has since evolved into most sought-after marketing services team. Their Services offered include Trade marketing, Field marketing and Brand Activations.

Using relevant trade and consumer insights, they develop and implement compelling propositions that positively influence point of purchase drivers that enhance brand-consumer connections.

To achieve this, they hire only the most competent people and give them the best training possible in trade marketing. They then equip them with the latest technology and systems and set them loose on the target audiences.

Reports to: Managing Director

Main Purpose of the Job

Responsible for driving implementation of agency’s strategy to grow turnover and profitability through managing client relationships, determining best business strategies and implementing them.

Main Responsibilities

• Managing internal company resources including people, systems and finances
• Analysing and understanding client businesses and providing solutions
• Maintaining strategic partnerships with clients through regular and pro-active contact
• Allocating people, financial and other resources to client projects
• Designing, driving and executing the clients service delivery strategy
• Accounting for business performance, client retention and client satisfaction levels on a regular basis
• Conducting industry and market place research and using the information as a strategic input in advising the company
• Building strong teams through offering leadership, guidance, training, regular reviews and coaching
• Addressing queries from clients
• Writing and reviewing proposals, reports and other communications from client service teams before they are sent out to clients
• Working together with the Head of Operations to ensure efficient and effective execution of clients’ projects
• Assessing and advising company’s management on client related issues
• Ensuring compliance to company policies and systems
• Preparing and sharing project status updates (for use internally and externally)
• Writing client reports and presentation
• Arranging and attending client meetings and following each meeting with a client contact report
• Ensuring timely payment for all clients work
• Sending customer satisfaction questionnaires to clients and making follow ups for the report
• Researching new business leads and pitching for new business
• Monitoring and analysing the industry and competitive activities related to our agency operations and our clients
• Any other adhoc duties/tasks that may be assigned to you by the company from time to time

Required Qualifications, Skills and Knowledge

• Bachelor’s Degree in Marketing/social sciences
• Professional qualification in marketing preferably CIM
• Proficiency in computers
• Good analytical skills
• Excellent interpersonal skills
• Team building
• Good organisation
• Good computer skills
• At least 7 years’ experience in Marketing or brand management from a reputable company Experience in below the line operations preferably brand activations, field marketing and sales operations particularly in FMCG.

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted