Position:
Customer Service and Logistics Coordinator
Reports
to:
Customer Services and Supply Chain Manager
Main
Purpose of the Role
Manage
and direct customer service and logistics to delight meet and where possible,
exceed the sales, distribution support and service expectations of export
customers within the wider East Africa Region.
Participate
in the planning, development, and execution of strategies to drive best
practices adoption and sustainable value creation in order management;
forecasting and logistics service provision management.
Job
Scope and Context
Customer deliverables
- Orders
are received and accurately processed on the system according to
instructions and available stock
- Orders
are followed up with brand owners and affiliates for timely dispatch.
- Shipments
arranged according to agreed Incoterm.
- VAP’s
shipments by country monitored according to projections with Sales and
Marketing teams
- Freight
is controlled and monitored
- Required
export documentation issued or obtained from brand owners or Affiliate
companies.
- Order
lead times followed up to mitigate any issues that may come up promptly.
- Advise
on Incoterms and other compliance issues that are country specific e.g.
pre-inspection.
- Invoices
issued correctly
- Debtor
invoices received and controlled to align with accounts
Demand and Supply Planning
- Optimum
planning and satisfaction of customer’s demand or replenishment needs in
the most cost effective way and required speed
- Delivering
effective business solutions on time and error-free, monitoring the
effectiveness of solution design
- Ensure
a monthly rolling forecast for each customer and develop a collaborative
approach with sales, marketing in order to achieve an accurate projection.
Use of appropriate forecasting tools is essential
- Ensure
proper coordination of product availability in any contracted logistics
provider warehouses in line with forecast projections as well as stock
cover policy to avoid out of stock.
- Monitor
and keep a timely record of lead times from brand owners and other
affiliates to consolidation warehouse or customer directly in order to
avoid any compromise of order dispatches as per customer needs and
expectations.
- Productive
relationships with internal and external stakeholders maintained
- Develop
a collaborative relationship with Sales and marketing
- Sustained
relationship with Logistics Providers
- Develop
and manage relationship with other agencies
Job
Requirements:
Minimum
Educational Requirements and Work Experience:
- University
graduate in either supply chain, business management with minimum 2 year
experience in a supply chain role or university graduate in any other
field with 3 years minimum experience in a supply chain role.
- A
graduate diploma (CIPS) or any other national higher diploma in Supply
Chain or Logistics with minimum 5 years’ experience.
- Experience
in import and export order processing and supply chain within cross
borders is an added advantage.
- French
speaking is also an added advantage.
Functional
and Technical Competencies:
- Demand
and Supply Planning (Forecasting),
- ERP
and IT processing,
- Import/
Export Procedure,
- Excellent
Communication skills,
- Customer
Service,
- Warehousing
and distribution,
- Good
geographical knowledge.
How
to apply
To
apply for this position send your CV to mycv@myjobseye.comquoting the position
in the subject line and preferred location.
Kindly
also mention your current/ last salary and benefits.
Only
shortlisted candidates will be contacted