African Finance Business (afb) IT Manager Job in Kenya

Overview: afb (African Finance Business) is a consumer finance providing ethical credit services to those who require it most.  

We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.  

Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.
 

Our customers are our partners.  

We operate in their markets through 6-man micro branches to provide tailored relationship-based services.   

Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.
 

afb seeks to recruit for the following vacant position

IT Manager
 

Responsibilities
 

IT Operations Management

• Ensures the availability of all hardware and allied equipment to staff.
• Operational capacity & scalability planning.
• Disaster recovery, business continuity plans & tests.
• Ensure IT process & systems management by setting & enforcing all necessary controls to deliver operational service.
• Manage all research & development activities & processes to implement new technologies.
• Identify security requirements & address threats.
• Develop & share actionable insight into system utilisation & capacity to identify bottlenecks & opportunities.

User Support

• Assist branch and support staff with ad hoc IT challenges, both hardware and software
• Monitor the internet connectivity and phone usage across afb loans operations
• Ensure technology issues are managed to resolution.
• Escalate issues internally or externally as required.
• Develop self-help options, FAQs & a library of resources.
• Monitor & maintain key metrics & follow-up actions.
• Maintain help desk issue resolution tracker

Repairs/Maintenance Coordination

• Identifying, installing, configuring, and maintenance of computer hardware operating systems and applications;
• Define & schedule routine maintenance for the networks & telephony.
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
• Keeps records of all hardware sent to vendors for repairs or servicing and follow-up on same.
• Maintain user logs and backup systems
• Maintenance of devices outside afb offices.

Training

• Engage in IT specific training as per directions given by the line manager.
• Provide development feedback & mentoring to operations personnel.
• Work to ensure a collaborative culture exists within the team.

General

• Manage mobile money platform and app access rights
• Manage telephony, IT and internet set-up and bills
• Support in-country lead in money system integration; mobile app troubleshooting, anticipating challenges and recommending technological solutions that will increase operational ease
• Produce weekly reports on all the above
• Perform any other duties deemed to be within IT mandate

Requirements

• Undergraduate Degree in Computer Science
• IT professional qualification
• 4 years and above of experience working in a busy organization

Key Competencies

• Network System Administration
• Troubleshooting
• Software and intranet development
• Hardware certification
• Content Management Systems
• Network certification, CISCO
• Web development

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to 
smartcashcareers@afb.co.ke 

All applications MUST bear IT MANAGER as the subject header