IT Client Service Manager - Commercial Bank of Africa

Reporting to the Head of IT, the purpose of this role is to Manage IT service delivery through liaison with the business units in order to improve the Bank’s business operations.


Key Responsibilities

• Defining, maintaining and enhancing best value IT services (as measured against external benchmarking) that meets business requirements
• Managing the delivery, performance and supply chain of IT services to provide the required level of service, system performance and functionality to meet business objectives
• Responsible for ensuring all enabling IT systems (e.g. core applications, email, telephone system, intranet and network) plus all back-end supporting IT infrastructure components are available and performing as intended
• Manage all procedures related to the identification, prioritization and resolution of end user service requests, including the monitoring, tracking, and coordination of the Service Desk functions, commensurate with the ITIL framework
• To develop and maintain strategic relationships with the various departments across CBA plus partners and suppliers
• Provide a high quality of leadership for the Service Desk unit in-order to facilitate a conducive work environment and employee satisfaction
• Develop and implement IT service improvement plans to deliver the transformation agenda, industry best practice and changing business requirements

Qualifications & Experience

• University Degree, preferably in Information Systems – Upper Second Class Honors or GPA 3.0
• Minimum 3 years experience in IT
• Sound knowledge of information technology and related support architectures
• Adequate understanding of the various computer processing systems within the banking industry and the application of IT in business will be an added advantage
• Knowledge in providing service level agreements and help desk deliverables

Apply for this position:
To apply, send your application letter and CV, quoting the job title via email only ,to jobs@cba.co.ke
Kindly submit your application by Wednesday 7th September, 2011. Only shortlisted candidates will be contacted

http://www.cba.co.ke