Receptionist/Front Office Job in Kenya

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our clients at the heart of everything they do.

And we're looking for a person like this to join our friendly and professional team.

We currently have the following vacancy:

Receptionist/Front Office

 

Job Summary

• To assist our clients and staff efficiently, courteously and professionally in all front office and  related functions.
• To maintain our standards of service at all times.
• To have a thorough knowledge of all front office . Job Purpose
• Our Front Desk Agent is very often the first and last member all our clients will see.
• They have to reflect our atmosphere and convey a sincere welcome to all customers and coordinate management with staff and clients with business.

General Tasks and Responsibilities

• Practice gracious hospitality and promote goodwill by addressing clients by name, being friendly and helpful to all clients and visitors alike at all times.
• Attending to calls, both internal and external calls according to our Standards.
• Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time.
• Assist in the training of new employees when required.
• Handle any customer problems or complaints in a professional and hospitable manner and report any unusual occurrences and/or requests to your immediate supervisor.
• Ensure the cleanliness and neatness of the front desk.
• Hand over any relevant information with necessary departments and staff.
• Familiarize yourself of the daily activities
• Be flexible in assisting around the organization in response to business and clients demands as well as to any other reasonable duty as requested by the management.
• Comply with all company policies and procedures, but allow for judgement flexibility as situations demand.
• Attend and participate fully in departmental and company meetings and training sessions as required by your Manager and to implement the given training as well as taking responsibility for your personal development within the company.
• Comply with the company regulations as stipulated in the staff handbook, regarding uniform timekeeping, hygiene and general conduct.

Qualifications

• Diploma in a business related field.
• At least 2-5 years’ experience in front office or customer care of a busy organization will be an added advantage
• Computer skills - must have

Key Competencies

Personal attributes & skills required in undertaking the role:

• Should be able to foster and imbibe excellent service values to all relevant staff.
• Excellent communication and presentation skills.
• Leadership Skills. Socially Confident - at ease with meeting people, knows what to say and is quick to establish rapport.
• Quick thinker - is able to think on their feet.
• Dynamic and outgoing - pleasant personality and fosters relationships easily
• Resilient - emotionally restrained, rarely upset by criticism.
• Optimistic - able to keep spirits up despite setbacks.
• Innovative - generates ideas, shows ingenuity, and thinks up solutions.
• Achievement/ results orientated - Needs to do well, enjoys challenges, and is strongly motivated to achieve impressive results.
• Assertive - will put forward an idea or view despite opposition and without violating rights of others
• Affiliative - shares with and consults others, enjoys working in a collaborative context.

Aged to be between 22 - 30 years.

All applications accompanied by Cv should be sent to hr@harleysltd.com not later than 10th August 2013