Receptionist Job in Nairobi Kenya

Company Name: MyJobsEye (K) Ltd
 

Role: Receptionist
 

Location: Nairobi
 

Reporting to: Finance and Administration Manager

Duties and Responsibilities:

• Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• Welcomes on site visitors, determines nature of business, and announces visitors to appropriate personnel.
• Drafting of letters and other correspondences
• Monitors visitor access and issues passes when required.
• Updates appointment calendars.
• Front office operations and administration
• Preparing EFT payroll payments
• Receives, sorts, and routes mail; maintains and routes publications.
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
• Takes payments for services and products.
• Retrieves messages from voice mail and forwards to appropriate personnel
• Prepares travel vouchers.
• Orders, receives, and maintains office supplies.
• Creates and prints fax cover sheets, memos, correspondence, reports, and other documents.
• Maintain general office filling of documents
• Performs other clerical duties such as photocopying, and collating

Qualifications and Skills

• Diploma in Business Administration/ Front Office Management
• Must have a minimum of (2) years experience in the related field
• Language skills
• Mathematical skills
• Technical skills
• Interpersonal skills
• Problem Solving
• Customer Service

All interested candidates should send their applications to mycv@myjobseye.com.

Only shortlisted candidates will be contacted

NRHS Clinical Officer, Nurse Counselor,Laboratory Technologist, Data Entry Clerk, Recruiter, Receptionist Jobs in Kenya

NRHS seeks highly qualified candidates for the following positions in a Penile Microbiome study (Afya Jozi, Afya Jamii)

Nyanza Reproductive Health Society (NRHS) is a non-profit organization with its headquarters in Kisumu dedicated to improving reproductive health of men and women. NRHS has several research projects related to HIV prevention and reproductive health. 

 

It runs support groups for PLWHA and Key Populations, and is working with the Ministry of Health to scale up male circumcision for HIV prevention. NRHS wishes to recruit a clinician with research experience to be in charge of its research program and to provide technical assistance with program activities.  

Job Title  :  Clinical Officer
 

Location   :   Kisumu County
Reporting To   :  Research Director
 

Job Description:
 

Purpose: Responsible for care and follow up for participants enrolled in research studies and non-research clients.
 

Duties & Responsibilities:

• To screen patients and ensure that they are fit for the research study.
• Explain the research study protocol to the patients and administer consent to eligible clients.
• Screen and treat STIs; give health education on HIV and STI prevention and reproductive health.
• Provide VMMC services.
• To ensure proper study participants’ record keeping and accurate entry of data before and after study related procedures.
• Conduct interviews on socio demographic, behavioural and health information.
• Collect biological specimens for research study purposes, including but not limited to: serum, urine, vaginal swab, cervicovaginal lavage, penile swab, urethral swab, oral swab, rectal swab
• Conduct medical examinations, including speculum and bimanual examinations, and provide treatment at both scheduled and unscheduled visits, refer clients to appropriate providers for specialised management of their conditions.
• Liaise with the cleaners to ensure that clinical space is cleaned after and in readiness for patients.
• Ensure the cleanliness and sterilisation of the instruments that are used in the medical examination in liaison with the cleaning staff.
• Maintain a regularly updated inventory of all instruments and consumables.
• Take an active role in the training of Nurses and other Clinical Officers in the research project.
• Dispense medication as needed; ensure patient safety; prevent and treat any medical emergency
• Discuss return appointments as per study protocol.
• Offer appropriate referral options to the clients.
• Prepare and implement infection control protocol and monitor that infection prevention standards are followed properly.
• Ensure coordination of clinical activities with the laboratory, data entry staff, nurse, counselor and receptionist.
• Keep information about clients in strict confidence.
• Be fully responsible and accountable for project resources entrusted to you.
• Maintains operations by following policies and procedures; reporting needed changes.
• Prepare and deliver narrative oral or written reports to the supervisor as needed.
• Work with Medical Director to revise/maintain appropriate referral options for clients.
• Any other official duties as may be assigned.

Qualifications and competencies

• Minimum of 3 years working experience as RCO.
• Minimum of two years in clinical research.
• Experience with VMMC, Obstetrics & Gynecology preferable.
• Must be registered in Kenya to  Practice as a Clinical officer
• A diploma or equivalent  in clinical medicine & surgery
• Training and certification in STI and VMMC desirable
• Prior GCP and Human subjects training is desirable

Job Title :  Nurse Counselor
 

Location :   Kisumu
Reporting To  :  Research Director

Job Description:
 

Purpose: Responsible for counseling, care and follow up for participants enrolled in research studies and for non-research clients
 

Duties & Responsibilities:

• To screen patients and ensure that they are fit for the research study.
• Explain the research study protocol to the patients and administer consent to eligible clients.
• Provide voluntary HIV testing and counseling services; screen and treat STIs; give health education on HIV and STI prevention and reproductive health.
• Provide VMMC services.
• To ensure proper study participants’ record keeping and accurate entry of data before and after study related procedures.
• Conduct interviews on socio demographic, behavioural and health information.
• Collect biological specimens for research study purposes, including but not limited to: serum, urine, vaginal swab, cervicovaginal lavage, penile swab, urethral swab, oral swab, rectal swab
• Conduct medical examinations, including speculum and bimanual examinations, and provide treatment at both scheduled and unscheduled visits, refer clients to appropriate providers for specialised management of their conditions.
• Liaise with the cleaners to ensure that clinical space is cleaned after and in readiness for patients.
• Ensure the cleanliness and sterilisation of the instruments that are used in the medical examination in liaison with the cleaning staff.
• Maintain a regularly updated inventory of all instruments and consumables.
• Take an active role in the training of Nurses and other Clinical Officers in the research project.
• Dispense medication as needed; ensure patient safety; prevent and treat any medical emergency
• Discuss return appointments as per study protocol.
• Offer appropriate referral options to the clients.
• Prepare and implement infection control protocol and monitor that infection prevention standards are followed properly.
• Ensure coordination of clinical activities with the laboratory, data entry staff, nurse, counselor and receptionist.
• Keep information about clients in strict confidence.
• Be fully responsible and accountable for project resources entrusted to you.
• Maintains operations by following policies and procedures; reporting needed changes.
• Prepare and deliver narrative oral or written reports to the supervisor as needed.
• Work with Medical Director to revise/maintain appropriate referral options for clients.
• Any other official duties as may be assigned.

Qualifications and competencies

• Minimum of 3 years relevant experience in a recognized institution/organization.
• Experience in reproductive health research is preferred.
• Experience in VMMC is preferred.
• A Diploma in Nursing / counseling studies and Syndromatic management of STIs
• Must be registered to Practice as a nurse in Kenya
• Must be certified to provide HIV counseling and testing services
• Prior GCP and Human subjects training is desirable

 Desirable attributes:

• Confidentiality
• Attention to detail
• Able to work with limited supervision
• Proactive and reliable

Job Title :  Laboratory Technologist
 

Location  :   Kisumu
Reporting To  :  Research Director

Job Description:

Purpose: The Lab Technician will be based at UNIM Clinic Laboratory in Kisumu to receive, verify and analyze specimens, record results on appropriate forms and report results promptly to the clinical staff. 
 

Duties & Responsibilities:

• Prepare the laboratory equipment and specimens for tests.
• Assist in collecting and performing quantitative and qualitative laboratory analysis of blood, serum, urine and other biological specimens from study patients.
• Laboratory assay tests will include, but not be limited to: light microscopy, culture, antibody testing, specimen staining.
• Keep proper and clear documents of tests performed and results as per protocol.
• Record test results in research study databases.
• In partnership with the procurement and stores, manage the consumables and equipment inventory and place timely orders for re-stocking of necessary items.
• Assist and participate in the collection and packaging of specimens for transfer to other labs.
• Keep information about clients in strict confidence.
• Be fully responsible and accountable for NRHS resources assigned to you.
• Maintain high standards in good laboratory practice (GLP), laboratory safety, and laboratory hygiene/ infection control.
• Assist in the development and implementation of standard operating procedures (SOPs).
• Maintain highest standards of ethics, confidentiality and professionalism in the conduct of laboratory duties.
• Any other official duty that relates to your work.

Qualifications and competencies

• Must have excellent knowledge and previous experience in microbiology and light microscopy.
• Ability to work well in a team and with minimum supervision.
• Minimum of 3 years relevant experience working in a busy clinical or research laboratory with previous work in microbiology.
• Good laboratory and analytical skills.
• At least a diploma in Medical Laboratory technology
• Must be registered by the Kenya Medical Laboratory Technologist & Technicians Board.

Desirable attributes:

• Confidentiality
• Attention to detail
• Able to work with limited supervision
• Proactive and reliable

Job Title :  Data Entry & Management Clerk

Location :   Kisumu
Reporting To  :  Reseach Director 

Job Description:

Purpose: Responsible for data entry and management of data gathered within and outside the clinic.
 

Duties & Responsibilities:

• Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.
• Processes research study and patient documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.
• Enters clients and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
• Maintains data entry requirements by following data program techniques and procedures.
• Verifies entered data by reviewing, correcting, deleting, or reentering data; purging files to eliminate duplication of data.
• Tests clients and account system changes and upgrades by inputting new data; reviewing output.
• Secures information by completing data base backups.
• Maintains operations by following policies and procedures; reporting needed changes.
• Maintains confidentiality.
• Contributes to team effort by accomplishing related results as needed.

Qualifications and competencies

• Minimum of 2 years relevant experience in a research setting.
• Sound knowledge of MS Word, Excel, and Stata or its equivalent. Working knowledge of MS Access is desirable.
• A diploma in Information Technology or data management or equivalent professional level

Desirable attributes:

• Confidentiality
• Thoroughness
• Data Entry Skills
• Attention to detail
• Able to work with limited supervision
• Proactive and reliable

Job Title :  Recruiter / Tracer
 

Location  :   Kisumu
Reporting To  :  Research Director

Job Description:
 

Purpose: Carry out & coordinate all mobilization and tracing activities in the district
 

Duties & Responsibilities:

• In conjunction with study team, develop and implement recruitment strategy for research study participants.
• Provide recommendations for modification of recruitment and tracing protocols as needed, including narrative reports as requested.
• Linking up and working together with various stakeholders in Kisumu District in the promotion of research study participant recruitment in Kisumu district
• Assist in implementation of recruitment sessions at public places such as bus stages and beaches
• Support the development of key messages and coming up with innovative ways of recruiting research study participants from the community.
• With the Project Coordinator, develop strong relationships with selected CBOs and work with them for recruitment of research study participants

Qualifications and competencies

• Minimum of 3 years relevant experience as a recruiter/tracer for male circumcision or for a research study.
• Strong interpersonal and communication skills.
• Able to speak and write English
• Native DhoLuo speaker and able to speak KiSwahili
• A diploma in social work & community related studies or equivalent professional level

Desirable attributes:

• Ability to lead
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Able to work with limited supervision
• Proactive and reliable

Job Title :  Receptionist/Quality Controller
 

Location  :  Kisumu
Reporting To  :  Research Director
Job Description:

Purpose: 

Responsible for assisting in office administration, reception and tracking of research participants and clients, maintenance of study files, procurement and monitoring of inventory.
 

Duties & Responsibilities:

• Receive office Visitors and incoming calls and forward them to the appropriate officers.
• Assist in sending goods through courier services or any other appropriate mode.
• Receive and identify potential research participants.
• Scheduling and registering study participants for study visits and clinical visits.
• Initiate and maintain research records for study participants; identifying, rectifying, and reporting missing components.
• Assist in supervision of photocopying and arranging of monthly financial receipts.
• Ensure all files and records are managed appropriately.
• File data and perform other routine clerical tasks as assigned for other departments.
• Order and maintain relevant office supplies for effectiveness of office duties.
• Operate a variety of standard office machines including computers, phone, fax, photocopying machines among others.
• Assisting with study documents and sensitive materials while maintaining confidentiality.
• Coordinating travel and accommodation logistics for NRHS staff.
• Maintaining high standards of cleanliness / hygiene and tidiness within the office.
• Any other official duties assigned by your immediate supervisor or senior staff members

Qualifications and competencies:

• Minimum of 3 years experience as a receptionist, secretary, or administrative assistant in a busy clinical or research environment.
• Strong interpersonal and communication skills a must. 
• A diploma in secretarial/administrative studies or equivalent professional level experience.

Desirable attributes:

• Confidentiality
• Excellent verbal and written communication skills
• Good interpersonal skills
• Able to work with limited supervision
• Proactive and reliable

Applications Should Include:

• A cover letter detailing current work, prior experience and qualifications in the areas described above, telephone and e-mail contact
• A current CV
• Names, telephone and e-mail contacts of at least 3 professional referees

Apply via email to humanresources@nrhskenya.org with the job title on the subject line. 

Applications should be received by the Human Resources Manager on or before 24th February, 2014

Hilton Nairobi Front Office Receptionist Job in Kenya

Receptionist (Front Desk)
 

No. OPE01XDL
 

Principle Responsibilities & Position Purpose: To offer guests friendly and efficient service at all times, taking account of the established brand standards and management guidelines such as memos, training and policy guidelines.

What will I be doing?

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Offer guests friendly and efficient service at all times, taking account of the established brand standards and management guidelines.
• Ensures smooth operation of the shift and adherence of the laid down procedures.
• Ensure team members are aware of ongoing hotel communication and policies.
• Carry out updating of profiles and registration cards as per laid down standards.
• Ensures all messages are promptly delivered to respective guestrooms.
• Performs rebates and paid outs as per laid down policies and procedures.
• Ensures highest level and achievement of Brand Service Standards.

Qualification Standards

• Front Office Operations Course from a certified college.
• Ideally a recent graduate from the tourism industry.
• Excellent command of the English language and either Basic French, Italian, Arabic.
• Must be conversant with Opera PMS.

Specific Job Knowledge, Skill and Ability

• Ability to read, listen and communicate effectively in English.
• Ability to access, read and accurately input information using a moderately complex computer system.
• Ability to effectively deal with both internal and external customers, some requiring high levels of patience, tact and diplomacy. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Friendly personality.
• Meticulous/Attention to detail.
• Good organizer.
• Adaptable to a multicultural and multiracial working environment.

Application Process:

Excellent future career opportunities are available within the organization. Compensation and benefits are commensurate with background and experience. 

Interested candidates are invited to apply through:www.hiltonworldwide.com/careers before end of day 16th December 2013

Hilton Nairobi is an equal opportunity employer and as such, canvassing in any form will lead to automatic disqualification.

DAI USAID TIS Program Office Assistant / Receptionist Job in Nairobi Kenya

Vacancy Announcement: Office Assistant / Receptionist
 

Are you a Kenyan with Front office experience and interest in working on a Somalia program?
 

Do you want to make a difference in Somalia?
 

Would you like to join a dynamic team working on stabilization initiatives for Somalia? 

Please read on!
 

USAID Transition Initiatives for Stabilization (TIS) program
 

The Transition Initiatives for Stabilization (TIS) program is funded by USAID and responds to the complex crisis that has evolved in Somalia.

The overall program goal is to mitigate conflict; to promote stability and community cohesion, and to strengthen citizens’ relationships with government officials. 

TIS implements quick impact activities linked to longer-term stabilization goals.
 

The TIS program is currently seeking a skilled, diplomatic, effective, and highly motivated Office Assistant/Receptionist to join our Nairobi based team.

Qualifications and skills sought:
 

Education:

• Diploma in Business Administration or any other relevant field.
• Basic IT competency required.

Work Experience:

• Excellent verbal and written communication skills in English.
• At least 2 years’ experience in a similar position.
• Working knowledge in using Microsoft office required.
• Honesty, confidentiality and integrity required.
• Cultural sensitivity.
• Ability to work with strict deadlines.
• Competency in performing multiple functional tasks.
• Good interpersonal skills.

Languages:

• English and Somali language fluency required.

Do you have the above qualifications and skills? 

Please send 

1) a CV 

2) current position and salary history and 

3) three professional references to TIS@dai.com. 

Closing date: Monday, September 30, 2013. 

Please note only short listed candidates will be contacted.

DAI USAID TIS Program Office Assistant / Receptionist Job in Nairobi Kenya

Vacancy Announcement: Office Assistant / Receptionist
 

Are you a Kenyan with Front office experience and interest in working on a Somalia program?
 

Do you want to make a difference in Somalia?
 

Would you like to join a dynamic team working on stabilization initiatives for Somalia? 

Please read on!
 

USAID Transition Initiatives for Stabilization (TIS) program
 

The Transition Initiatives for Stabilization (TIS) program is funded by USAID and responds to the complex crisis that has evolved in Somalia.

The overall program goal is to mitigate conflict; to promote stability and community cohesion, and to strengthen citizens’ relationships with government officials. 

TIS implements quick impact activities linked to longer-term stabilization goals.
 

The TIS program is currently seeking a skilled, diplomatic, effective, and highly motivated Office Assistant/Receptionist to join our Nairobi based team.

Qualifications and skills sought:
 

Education:

• Diploma in Business Administration or any other relevant field.
• Basic IT competency required.

Work Experience:

• Excellent verbal and written communication skills in English.
• At least 2 years’ experience in a similar position.
• Working knowledge in using Microsoft office required.
• Honesty, confidentiality and integrity required.
• Cultural sensitivity.
• Ability to work with strict deadlines.
• Competency in performing multiple functional tasks.
• Good interpersonal skills.

Languages:

• English and Somali language fluency required.

Do you have the above qualifications and skills? 

Please send 

1) a CV 

2) current position and salary history and 

3) three professional references to TIS@dai.com. 

Closing date: Monday, September 30, 2013. 

Please note only short listed candidates will be contacted.

IPOA Senior Corporate Communication & Outreach Officer, Corporate Communication Officer and Receptionists Jobs in Kenya

The Independent Policing Oversight Authority (IPOA) is a State Authority created under an Act of Parliament No. 35 of 2011 which provides for civilian oversight of work of the police.

IPOA has various vacancies and would like to inform interested members of the public to apply:

Corporate Communication and Outreach Department

Senior Corporate Communication & Outreach Officer

Grade 5

Ref: IPOA 29/08/13 

Reporting to the Head Corporate Communication and Outreach, the job holder will Support and assist in coordinating departmental activities. 

The jobholder will also be responsible for:

• Developing, designing and collecting materials for corporate newsletter.
• Mapping out outreach opportunities and implementing planned activities
• Facilitating and providing support for corporate communication and outreach programmes.
• Assist in Design and production of corporate messages and organizing relevant sensitization campaigns to both the customer and staff.
• Assist other departments to organize and coordinate corporate activities and events.

The successful candidate will have 

• A Bachelor’s degree in Mass Media or Communications or a related discipline and a Diploma in Public Relations. 
• The ideal candidate will possess a minimum of 3 years relevant management experience. 
• He/she will have knowledge in communications and public relations disciplines. 
• They will also be a member of a recognised professional body (e.g. Public Relations Society of Kenya).

Corporate Communication Officer

Grade 6

Ref: IPOA 30/08/13

Reporting to the Head Corporate Communication and Outreach, the jobholder will assist with coordination of unit matters relating corporate communication. 

The jobholder will also be responsible for:

• Maintaining up to date website and other social media tools.
• Use audio-visual tools  including cameras and videos to generate content
• Receipt and distribution of mails.
• Assist other departments to organize and coordinate corporate activities and events.
• Maintain press summaries and newspaper cuttings

The successful candidate will have 

• a Bachelor’s degree in Mass Media or Communications or a related discipline and a Diploma in Public Relations. 
• The ideal candidate will possess a minimum of 2 years relevant experience. 
• He/she will have knowledge in communications and public relations disciplines. 
• She/he will also be a member of a recognised professional body (e.g. Public Relations Society of Kenya).

Receptionist

Grade 8

Ref: IPOA 31/08/13

2 Posts 

Reporting to the Head Corporate Communication and Outreach, the jobholder will handle front desk matters and guiding visitors with relevant advisory information to access IPOA offices. 

The jobholder will also be responsible for:

• Receiving and directing calls accordingly.
• Handling and guiding visitors that come to IPOA
• Issuing visitors passes.
• Providing relevant and accurate information to visitors.
• Assisting other departments to organize and coordinate corporate activities and events.

The successful candidate will have 

• a Diploma in Customer Care or a related discipline. 
• The ideal candidate will possess a minimum of 2 years relevant experience. 
• He/she will have knowledge in communications and public relations disciplines.

How to Apply

Interested persons should send their applications quoting the job reference number and the title of the position you are applying for.  

In addition, please provide your curriculum vitae containing details of your qualifications, experience, present position, current and expected remuneration as well as copies of professional/academic certificates.

Include your day and evening telephone numbers, e-mail address, names and addresses of three references together with copies of relevant certificates and testimonials with envelopes clearly marked the position being applied for.

The application should reach The Authority by Friday, 13th September 2013.

The applications should be addressed to:
 

TSG
Voucher No: 2181
P.O Box 49990 - 00100
Nairobi Kenya     

OR

DNA
NO: 1555
P.O Box 49010 - 00100
Nairobi Kenya     

Note: 

1. IPOA is an equal opportunity employer

2. Persons living with disabilities are encouraged to apply

3. Only shortlisted candidates will be contacted and canvassing will lead to Automatic disqualification.

IPOA Senior Corporate Communication & Outreach Officer, Corporate Communication Officer and Receptionists Jobs in Kenya

The Independent Policing Oversight Authority (IPOA) is a State Authority created under an Act of Parliament No. 35 of 2011 which provides for civilian oversight of work of the police.

IPOA has various vacancies and would like to inform interested members of the public to apply:

Corporate Communication and Outreach Department

Senior Corporate Communication & Outreach Officer

Grade 5

Ref: IPOA 29/08/13 

Reporting to the Head Corporate Communication and Outreach, the job holder will Support and assist in coordinating departmental activities. 

The jobholder will also be responsible for:

• Developing, designing and collecting materials for corporate newsletter.
• Mapping out outreach opportunities and implementing planned activities
• Facilitating and providing support for corporate communication and outreach programmes.
• Assist in Design and production of corporate messages and organizing relevant sensitization campaigns to both the customer and staff.
• Assist other departments to organize and coordinate corporate activities and events.

The successful candidate will have 

• A Bachelor’s degree in Mass Media or Communications or a related discipline and a Diploma in Public Relations. 
• The ideal candidate will possess a minimum of 3 years relevant management experience. 
• He/she will have knowledge in communications and public relations disciplines. 
• They will also be a member of a recognised professional body (e.g. Public Relations Society of Kenya).

Corporate Communication Officer

Grade 6

Ref: IPOA 30/08/13

Reporting to the Head Corporate Communication and Outreach, the jobholder will assist with coordination of unit matters relating corporate communication. 

The jobholder will also be responsible for:

• Maintaining up to date website and other social media tools.
• Use audio-visual tools  including cameras and videos to generate content
• Receipt and distribution of mails.
• Assist other departments to organize and coordinate corporate activities and events.
• Maintain press summaries and newspaper cuttings

The successful candidate will have 

• a Bachelor’s degree in Mass Media or Communications or a related discipline and a Diploma in Public Relations. 
• The ideal candidate will possess a minimum of 2 years relevant experience. 
• He/she will have knowledge in communications and public relations disciplines. 
• She/he will also be a member of a recognised professional body (e.g. Public Relations Society of Kenya).

Receptionist

Grade 8

Ref: IPOA 31/08/13

2 Posts 

Reporting to the Head Corporate Communication and Outreach, the jobholder will handle front desk matters and guiding visitors with relevant advisory information to access IPOA offices. 

The jobholder will also be responsible for:

• Receiving and directing calls accordingly.
• Handling and guiding visitors that come to IPOA
• Issuing visitors passes.
• Providing relevant and accurate information to visitors.
• Assisting other departments to organize and coordinate corporate activities and events.

The successful candidate will have 

• a Diploma in Customer Care or a related discipline. 
• The ideal candidate will possess a minimum of 2 years relevant experience. 
• He/she will have knowledge in communications and public relations disciplines.

How to Apply

Interested persons should send their applications quoting the job reference number and the title of the position you are applying for.  

In addition, please provide your curriculum vitae containing details of your qualifications, experience, present position, current and expected remuneration as well as copies of professional/academic certificates.

Include your day and evening telephone numbers, e-mail address, names and addresses of three references together with copies of relevant certificates and testimonials with envelopes clearly marked the position being applied for.

The application should reach The Authority by Friday, 13th September 2013.

The applications should be addressed to:
 

TSG
Voucher No: 2181
P.O Box 49990 - 00100
Nairobi Kenya     

OR

DNA
NO: 1555
P.O Box 49010 - 00100
Nairobi Kenya     

Note: 

1. IPOA is an equal opportunity employer

2. Persons living with disabilities are encouraged to apply

3. Only shortlisted candidates will be contacted and canvassing will lead to Automatic disqualification.

Receptionist/Front Office Job in Kenya

We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our clients at the heart of everything they do.

And we're looking for a person like this to join our friendly and professional team.

We currently have the following vacancy:

Receptionist/Front Office

 

Job Summary

• To assist our clients and staff efficiently, courteously and professionally in all front office and  related functions.
• To maintain our standards of service at all times.
• To have a thorough knowledge of all front office . Job Purpose
• Our Front Desk Agent is very often the first and last member all our clients will see.
• They have to reflect our atmosphere and convey a sincere welcome to all customers and coordinate management with staff and clients with business.

General Tasks and Responsibilities

• Practice gracious hospitality and promote goodwill by addressing clients by name, being friendly and helpful to all clients and visitors alike at all times.
• Attending to calls, both internal and external calls according to our Standards.
• Due to the nature of our business, understand that work schedules and demands of the position may vary from time to time.
• Assist in the training of new employees when required.
• Handle any customer problems or complaints in a professional and hospitable manner and report any unusual occurrences and/or requests to your immediate supervisor.
• Ensure the cleanliness and neatness of the front desk.
• Hand over any relevant information with necessary departments and staff.
• Familiarize yourself of the daily activities
• Be flexible in assisting around the organization in response to business and clients demands as well as to any other reasonable duty as requested by the management.
• Comply with all company policies and procedures, but allow for judgement flexibility as situations demand.
• Attend and participate fully in departmental and company meetings and training sessions as required by your Manager and to implement the given training as well as taking responsibility for your personal development within the company.
• Comply with the company regulations as stipulated in the staff handbook, regarding uniform timekeeping, hygiene and general conduct.

Qualifications

• Diploma in a business related field.
• At least 2-5 years’ experience in front office or customer care of a busy organization will be an added advantage
• Computer skills - must have

Key Competencies

Personal attributes & skills required in undertaking the role:

• Should be able to foster and imbibe excellent service values to all relevant staff.
• Excellent communication and presentation skills.
• Leadership Skills. Socially Confident - at ease with meeting people, knows what to say and is quick to establish rapport.
• Quick thinker - is able to think on their feet.
• Dynamic and outgoing - pleasant personality and fosters relationships easily
• Resilient - emotionally restrained, rarely upset by criticism.
• Optimistic - able to keep spirits up despite setbacks.
• Innovative - generates ideas, shows ingenuity, and thinks up solutions.
• Achievement/ results orientated - Needs to do well, enjoys challenges, and is strongly motivated to achieve impressive results.
• Assertive - will put forward an idea or view despite opposition and without violating rights of others
• Affiliative - shares with and consults others, enjoys working in a collaborative context.

Aged to be between 22 - 30 years.

All applications accompanied by Cv should be sent to hr@harleysltd.com not later than 10th August 2013