Head of Operations
Department: Technical
Reporting to: Chief Executive Officer
Position Summary
Overseeing the operations
in each of the countries where we operate and ensure that the
performance objectives of the group both in terms of financial and
meeting the expectations of customers
Key Responsibilities
- Analyze the monthly performance of the various country operations and where performance requires special attention to take appropriate actions for improvement.
- Work with the various country operations on cost savings initiatives and wastage avoidance strategies.
- Support the corporate strategic planning initiatives for the growth of the business, monitoring the performance on cost savings initiatives and waste avoidance.
- Work with the Business Development team in assessing the requirements for new market opportunities/ potential and setups and take appropriate actions to ensure seamless implementation of operations.
- Develop processes and procedures including operational tools that will enhance operations efficiencies across the group and after monitor their implementation and impact.
- Work closely with the other arms of the business that have projects that will be going operational and ensure that what is required for proper operation are included at the initial stage of the scoping of the requirements.
- Assist the Country Managers to create and enjoy a good working relationship with our clients and that this relationship be translated into new business opportunities.
- Work in the preparation of service contracts and ensure that they are well understood and that SLAs are fully complied to.
- Define the need for a visit to the various operations and after monitor the impact of the visit on business.
- Assist the country manager in customer relationship management with key stakeholders.
- Validate the budget for the various operations and ensure it is a true representation of what we need to grow the business.
Qualifications & Attributes
- Masters in Business Administration (MBA) from a recognized institution.
- Bachelors degree in Engineering from a recognized institution
- Must have a minimum of 5 years managerial experience in a senior position in a telecommunications organization
Attributes
- Excellent interpersonal skills and a collaborative management style.
- Demonstrated leadership and vision in managing the team
- Must be a good team player
- A good listening skill is required for the job.
- Must be able to work towards meeting deadlines.
Competencies
- To perform effectively in this position, the individual should demonstrate the following competencies.
- Must be highly analytic and pay attention to details.
- Must have knowledge in telecommunications operations and maintenance
- Must have a knowledge in Project Management
- Must be able to read and understand financial reports
- Knowledge of contract management is required.
- Must have good knowledge in MS Projects and MS Power Point
- Must be highly analytic and pays attention to details
- He must be able to communicate technical issues with reasonable amount of authority
To apply kindly profile yourself at http://goo.gl/vyRUw by 4th June 2013