Job Title: Business Account Manager
Job Title Reports to: Managing Director, Gap Marketing
Subordinates: Retail representatives, Team Leaders, Operations Executive, Training Manager.
Purpose of the Job
To maximise business and market share at National Level through efficient management of the entire Field Force and co-operation with Nokia personnel.
Job Title Reports to: Managing Director, Gap Marketing
Subordinates: Retail representatives, Team Leaders, Operations Executive, Training Manager.
Purpose of the Job
To maximise business and market share at National Level through efficient management of the entire Field Force and co-operation with Nokia personnel.
The person is the direct link between Client and the Agency.
Main responsibilities
Main responsibilities
- To ensure that all Field Force personnel understands clearly their Job descriptions, deliverables and Key Performance indicators/Targets.
- To ensure that the Field Force is provided with and efficiently use the necessary resources (tools, equipments, trade materials) to be able to perform their job effectively and achieve targets.
- To ensure quality, high standard and professional service delivery through planned Field visits (Back checks, Shadow calls).
- Work closely with retail partners to promote strong mutually beneficial & strategic relationships.
- To ensure regular, timely, relevant and validated feedback to client and the agency.
- Participate in the weekly and Monthly business review /planning meetings with Client/Agency management and ensure that all agreed action items/activities are implemented in accordance with the standard operating procedures.
- Evaluating the performance of the field force by conducting regular appraisal (individual & Team) to identify areas of improvement and making necessary recommendations/changes that would increase efficiency of the team
- Motivate the team through coaching, empowering and ensuring payments of salaries & incentives
- Ensure that all agreed systems and account management processes are implemented as mutually agreed between client and the Agency.
Key Job competencies
1. Leading and coaching
Ability to give clear direction & goals, Lead by good example, empower, motivate, coach and provides others with development opportunities.
1. Leading and coaching
Ability to give clear direction & goals, Lead by good example, empower, motivate, coach and provides others with development opportunities.
Ensure high calibre recruitment and effective induction of employees
2. Meeting customer expectations
Understands, anticipates and focuses on customer needs and satisfaction.
2. Meeting customer expectations
Understands, anticipates and focuses on customer needs and satisfaction.
Delivers agreed solutions or proposes alternatives based on customer needs.
Keeps promise and sets high standards for quality. Seek & acts on customer feedback.
3. Value selling
Creates client value proposition that is tailored to the customers business and needs and sells it effectively in the customer organisation to increase the value of the customer, client and other business partners
4. Collaboration
Work closely & effectively with all business partners to promote strong mutually beneficial & strategic relationships to deliver results.
5. Business insight
Applies knowledge and insights to make business decisions in order to increase sales and client value
6. Business planning
Creates and implements business plans by analyzing relevant information and using resources, tools and processes in order to achieve targets
7. Influencing and persuading
Gains clear agreement and commitment from the team by persuading, convincing and negotiating. Makes effective use of network to influence and persuade others
Person Specifications
Education:
3. Value selling
Creates client value proposition that is tailored to the customers business and needs and sells it effectively in the customer organisation to increase the value of the customer, client and other business partners
4. Collaboration
Work closely & effectively with all business partners to promote strong mutually beneficial & strategic relationships to deliver results.
5. Business insight
Applies knowledge and insights to make business decisions in order to increase sales and client value
6. Business planning
Creates and implements business plans by analyzing relevant information and using resources, tools and processes in order to achieve targets
7. Influencing and persuading
Gains clear agreement and commitment from the team by persuading, convincing and negotiating. Makes effective use of network to influence and persuade others
Person Specifications
Education:
- Bachelor’s Degree in Business
- MBA
- Professional qualifications in MSK
Experience
Two year’s working experience in middle/Senior Management positions in Sales in FMCG
Physical Demands
Working long hours and ability to handle pressure
To apply kindly profile yourself at by 3rd June 2013
Two year’s working experience in middle/Senior Management positions in Sales in FMCG
Physical Demands
Working long hours and ability to handle pressure
To apply kindly profile yourself at by 3rd June 2013