IT support Assistant
Overview of Position
Kimetrica is a fast growing technology company headquartered in Nairobi, Kenya with offices in the US.
In
addition to software, data services and training, we have an elaborate in house
IT infrastructure that
requires maintenance and frequent enhancement based on advancements and availability of new
technologies.
requires maintenance and frequent enhancement based on advancements and availability of new
technologies.
Kimetrica is seeking a dynamic individual, who is committed to strengthening capacity in its IT setup.
The
IT assistant reports to the ICT officer and the position will require close
liaison with all the other
departments to ensure that all IT related needs are addressed in good time.
departments to ensure that all IT related needs are addressed in good time.
Key Tasks
- Maintain
and enhance local area networks
- In
the absence of the IT manager ensure consistent bandwidth and liaise with
ISP
- Installing
and configuring computer hardware operating systems, applications and
related services e.g. printers
- Inventory
tagging and management i.e. tagging company computer hardware and tracking
software licenses /equipment issue and return.
- Talking
staff/clients through a series of actions, either face to face or remotely
to help set up systems or resolve issues
- Troubleshooting
systems and network problems
- Diagnosing
and solving hardware/software faults
- Supporting
the roll-out of new applications when required
- Setting
up new users' accounts and profiles and dealing with password issues
- Responding
within agreed time limits to call-outs
- Prioritizing
and managing many open cases at one time
- Testing
and evaluating new technology
- Conducting
electrical safety checks on computer equipment
Required
Qualifications
- Diploma
in IT or related field Degree is an advantage
- Good
knowledge of computer hardware
- Good
hands on experience with IT support functions
- Experience
of LAN and WAN support essential CCNA certification is an advantage
- Excellent
communications skills and courteous approach
- Experience
in Server management and configuration is an advantage
- Knowledge
of or exposure to security appliances is an advantage
Terms
and Conditions
- Probationary
Period of 2 months
- Health
Insurance package
To
apply
Send
an email to jobs@kimetrica.com with this information:
- An
email covering letter including:
- An
explanation of how you are suited for the position
- The
names and email contacts of three recent clients who can provide a
reference
- A
recent CV as an attachment
- DO
NOT attach proof of qualifications
Submit
by 10 AM GMT Friday 16th November, 2012.