Bernsoft Ticket Sales Agent Job in Kenya

Title: Ticket Sales Agent
 

Division:  Commercial Division
 

Employment Type: Permanent
 

Location:  Kenya
 

Reports to: Commercial Manager

Main Duties:

• Conduct in person/phone sales using Bernsoft ticketing software.
• Organize and distribute “will-call” tickets.
• Describe venue layouts and seating locations.
• Call customers to advice of event changes and/or cancellations; as may periodically be required.
• Respond to customer inquiries with accurate up-to-date information.
• Provide superior customer service.
• Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and posted or verbal communication.
• Strong customer service skills with the ability to resolve customer conflicts, should they arise.
• Read, write and communicate effectively with co-workers and the general public.
• Deal professionally, courteously and tactfully with the public and coworkers.
• Flexibility to work nights, weekends and/or holidays when needed.
• Light administrative duties.
• Other duties as assigned.

Customer Service

• To provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.
• To provide follow up with customers to ensure customer satisfaction with products and / or services provided
• To communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.
• To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.

Teamwork

• To work as part of a team to achieve the departmental standards.
• To work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency and profitability.

Knowledge & Qualifications

• Proven customer service experience.
• Capability of communicating positively with guests to establish their needs efficiently and courteously.
• Friendly, courteous phone demeanor.
• Proficient computer and typing skills.
• Cash management/POS experience required.
• Ability to work in a fast paced, ever changing environment.
• Ability to work alone or as part of a team setting.
• Previous experience with ticketing software an asset.

Key Interfaces

• Dealing with external customers.
• Liaising with internal departments to bring content acquisition queries to a satisfactory closure.

Dimensions / Budgets

• Ensure that the jobs undertaken are carried out within previously approved budgets
• Work outside of normal business hours and travel to customer sites will be required

Interested candidates should send their CVs to work@bernsoft.com on or before Wednesday, July 10th, 2013.

Only shortlisted candidates will be contacted.