Job Purpose
Provide administrative tasks with regards to communication systems
Suggest improvement in communications infrastructure for better service delivery
Suggest improvement in WAN and LAN networks for better service delivery
Ensure usability and navigability of user end applications
Accountable for the following systems: WAN, Windows Servers, PBX, and Online systems that support the Turnquest application system; Responsibilities on these systems include operations and support, maintenance and research and development to ensure continual innovation.
Key Responsibilities
- Effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure.
- Ensuring that users can be able to communicate via the VOIP lines. This involves troubleshooting to find out why a certain branch cannot communicate with head office and offering solutions
- Maintains secure IT environment within the organization by identifying system requirements; installing upgrades; monitoring system performance.
- Document any change in configuration to be performed by support team and confirm that the procedures are followed in implementing application and communication system changes
- Participates in technical research and development to enable continuing innovation within the ICT infrastructure.
- Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values and policies.
- Periodically checking the inter branch links from the head office for downtimes and liaising with the service providers to rectify any problems whenever the links are down.
- Application of ICT Security policies on all communication devices.
- Configure Windows servers under supervision and provides support for email, internet and print services.
- Assist in the review and implementation of ICT policies.
- Provide day-to-day support to users in both Head Office and Branches.
- Ensure that ICT device configurations are documented and kept safe.
- Ensure that emerging risks on the WAN and LAN are eliminated with immediate counter measures.
- Ensure that all ICT related devices are secure from viruses, and any other security related threats.
- Administration of the domain controller, exchange server, mail-marshal gateway and the anti-virus software.
Key Performance Indicators
- Timely resolution of errors encountered by users
- Timely escalation of unresolved issues
- Ensuring minimal downtime in communication systems
Experience/ Knowledge Required
- Experience with enterprise network operating systems implementation and support (Linux, Windows 2008)
- Familiarity with Oracle, pl/sql and Java technologies
- In-depth knowledge and experience of Microsoft products
- Familiarity with system security and control implementation procedures
- Familiarity with networking (WAN, LAN) and data communication devices configuration and maintenance
- Training skills – ability to train non-IT users on communication system
- Managerial skills – Presentation, Communication, Reporting
- Willingness to learn new skills and apply them to improve overall efficiency
Requirements
- Bachelor of science (Computer Science) or any other related degree
- Professional qualifications CCNA, Oracle
Interested and qualified candidates should submit their applications together with detailed curriculum vitae to hr@madison.co.ke by 30th June 2011
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