Sunday, December 8, 2013

Safaricom Principal Engineer Billing Planning Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya. 

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community. 

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Principal Engineer Billing Planning

We are pleased to announce the following vacancy in the Product & Service Development Department within the Technology Division. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager – Billing & SDM Planning, the responsibility of the Billing Planning Team shall include but is not limited to the convergent billing system (CBS), Mediation Platform and Partner Relationship Management (PRM). 

The CBS components include Convergent Billing Point (CBP), Open Charging Gateway (OCG), Business Management Point (BMP), Unified Resource Point (URP), Universal Signaling Access Unit (USAU), Unified Voucher Centre (UVC), General Front End Processor (GFEP), DCC Proxy and Provisioning System. 

Overall, the planning engineer will be charged with: Evaluation of new and existing billing infrastructure; Planning & design for new solutions; Implementation and integration of new hardware/software; Project management; Optimization of existing systems; Internal Process Improvement in accordance with ITIL standards; Contributing towards innovation initiatives.

Key Responsibilities:
  • Create KPI for new products/services, Marketing proposals, products & services vendor evaluation process - weighted evaluation for new hardware, features and services;
  • Analyze billing infrastructure on a weekly basis against the KPI;
  • Design Convergent Billing System to integrate new elements;
  • Minimize network and service impact for any change;
  • Scheduling all the planned works;
  • Using RACI model to share responsibilities and information in cross-functional teams;
  • Create and update handover system configuration documentation after software/hardware installation or upgrade;
  • Configure data for new systems with vendor engineer;
  • Create/adopt necessary work instruction for existing systems;
  • S.W.O.T analysis of projects on regular basis;
  • Provide recommendation reports to identify opportunities for improvement and optimization of existing services;
  • Create tools/identify method(s) to obtain statistical data from the system;
  • Analyze the effect of a new/improvement change before & after implementation;
  • Setup internal training to update teams on new changes;
  • Transfer knowledge to billing planning engineers;
  • Build internal and external relationships with key customers and suppliers to deliver continuous quality solutions to business.
Role Requirements
  • University degree in Degree in one of the following: Telecommunications; Electronic Engineering; IT (Computing) – Operating systems, databases, system development, LAN design and configuration, TCP/IP or equivalent from recognized institution;
  • 4 years working as an engineer in a telecommunications environment (vendor or operator)
  • Experience of GSM Intelligent Networks or billing systems an advantage
  • Experience of Huawei Convergent Billing System (CBS) will be an added advantage
  • Analytical & innovative problem solving skills;
  • Must be able to work without supervision & meet tight deadlines/schedules, attend meetings and implement action plans;
  • Proactive in support & being self-motivated and collaborating with other teams to achieve common objectives.
If you feel that you are up to the challenge and possess the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title and job reference to the address below. 

The deadline for application is Friday 13th December 2013.

The Head of Talent and Resourcing,
Safaricom Limited

via E-mail to