Monday, September 30, 2013

Customer Care Intern Opportunity in Nairobi Kenya

Job Title: Customer Care Intern    
Reports to:  Station Manager / His assistant
Period: 3 months 

Objective: To ensure efficient and effective customer focused check in and boarding in compliance with the customer’s expectations.

  • Promote Safety.
  • Check in baggage and direct passengers to designated area.
  • Ensure safe secure operations and working environment to comply with relevant statutory and industry requirements.
  • Provide information on flight arrivals and departures.
  • Handle passengers requiring special assistance, such as disabled passengers, parents and infants, etc.
  • Take lost and found reports.
  • Log and store baggage left over from flights.
  • Maintain log of all unclaimed baggage.
  • Meet and assist passengers.
  • Ensure safety of aircraft and airline property.
  • Ensure safe delivery of mail and courier from aircraft.
  • Any other duties that may be delegated to you from time to time.
  • Good knowledge of customer(s) needs.
  • Must be good in either Chinese or Spanish or French ; spoken and written
  • Able to communicate clearly, both written and orally and in a manner the customer can understand.
  • Ability to handle complaints even when handling unpleasant customers.
  • Should accurate and have eye for detail.
  • Should have empathy for customer’s situations.
  • Smart appearance with a clear speaking voice.
  • Approachable and remain calm under pressure.
  • High School Education.
  • Certificate of good conduct.
  • Training in customer care related studies.
  • A diploma in customer care would be an added advantage.
Deadline for applications 4th October 2013.

Send CV’s, cover letter and certificates to

Subject of email should be : Customer service Intern