Investment advisors Jobs Re-Advertisement in Nairobi Kenya (KShs 40K)

one of the leading insurance and financial services companies in East Africa, with their headquarters in Nairobi and a network of branches spread across Kenya, and East Africa

They recognize that to achieve leadership they have to be revolutionary, customer focused and inclusive. 

They continuously innovate and set the pace for the market. 

It is in this light that they are looking for the best sales staff in the market to fill in the position of Investment Advisor

30 Positions

Key Roles

• Planning and prioritizing personal sales activities geared towards achieving agreed business targets.
• Maintain and develop new customers through appropriate prospecting sales methods, and relevant internal liaison, to optimize quality of service, business growth and customer satisfaction.
• Manage and retain clients through a thorough and professional customer service
• Provide financial advice to clients according to their r requirements and risk profile, as well as the performance of the specific portfolios.
• Carry out a detailed fact find review of potential clients and recommend appropriate investments products.
• Respond to follow up sales enquiries
• Report on weekly sales according to organizations requirements.

Qualifications

• An undergraduate degree and or /appropriate qualification/training in sales and marketing
• Work experience in financial service sector would be an added advantage .i.e banks, insurance companies
• Must  have sold/selling investment plans

If qualified’ kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Investment Advisor 40k’ on the subject line by 30th July 2014. 

Do not attach any certificates.

Only shortlisted candidates shall be contacted.

Insurance Underwriting Firm Office Assistant Job in Kenya (KES 20K)

A new insurance underwriting firm seeks to fill the following position:

Office Assistant
 

Requirements:

• A bachelors degree or diploma in HR Management.
• She should have good communication and interpersonal skills.
• She should have ability to multi-task and meet deadlines.
• She should work with minimal supervision and be attentive to detail.
• She should have 3 years and above of experience in Office Administration.
• She should be able to grasp new work processes fast.
• She should have adequate computer knowledge and be able to come up with reports for various tasks given.
• She should be honest and have integrity at the work place.
• She should be a team player.

NB: Prior experience in office administration will be an added advantage especially in the insurance industry. 
 

Salary: KES 20,000/=.
 

Kindly send your application with a short written testimonial of your greatest achievement (at Most Half a page) and expected salary to bayridgeconsult@gmail.com by 6th June, 2014. 

Note that only shortlisted candidates will be contacted. 

The candidates will be based in Nairobi.

Claims & Underwriting Assistant Manager Job in Kenya

Plan & Place Insurance Brokers Ltd is a medium size insurance brokerage firm. 

We are looking for an Assistant Manager to handle Claims & Underwriting. 

The candidate should have the following qualifications;
 

1. University degree in Insurance or related field and/or
 

2. ACII / AIIK qualifications
 

3. Minimum three years experience in the Insurance industry

Applications should be sent to info@planandplace.co.ke by 25th April 2014.

African Trade Insurance Agency (ATI) Senior Investor Relations Officer Job in Nairobi Kenya

Established by African States with the financial support from the World Bank, the African Trade Insurance Agency (ATI) is a multi-lateral development institution that provides commercial and political risk insurance, credit risk insurance, co-insurance, reinsurance and other related financial services in its 10 African Member States to promote trade and attract investments in Africa.

This role requires a candidate with exceptional skills, experience and the ability to fit into this middle management and multilateral setting.

Senior Investor Relations Officer 

Detailed Job description and duties 

Reporting to the Chief Investor Relations Manager (CIRM), the Senior Investor Relations Officer (middle management role) will perform the following functions and duties: 

1. To support the implementation of the ATI’s membership development strategy including: 

       a. Country membership expansion in Africa 

       b. Membership expansion to Non-African States 

       c. Recruitment of target Regional Organizations and Export Credit Agencies 

       d. Membership of Private Corporations, and; 

       e. Membership by International Development Financial Institutions 

2. To participate in or conduct membership missions to the above potential members; 

3. To prepare background information on target countries and partners, strategic papers, presentations and briefing notes as and when required; 

4. To assist the ATI in fund mobilization in support of membership expansion and development activities including but not limited to: 

       a. conducting research on the donor community, their specialized areas of activities and their funding modalities 

       b. assisting in developing donor related strategy to enable ATI raise funds to up-scale the organisation’s development and outreach activities 

       c. drafting request for funding proposals and participating in their negotiations. 

5. To advise the CIRM and when required senior management on strategic partnerships with key bilateral and multilateral partners; 

6. To assist in managing key stakeholders relations in particular current Member States, prospective members and donors including preparing periodic updates on ATI achievements responding to enquiries, and preparing related correspondence; 

7. To prepare monthly or quarterly and other specific reports as required 
 

Qualifications and Experience

1. A university degree in International Economic Relations, International Trade, Business Development, Development Finance or other related fields. A master degree or proven experience would be an added advantage;
2. A clear understanding of membership drive, knowledge of stakeholders consulting processes, African  government decision-making processes and mobilization of donor funding;
3. Understanding regional cooperation and integration, key players, different regional integration programmes and Regional Economic Communities in Africa;
4. Good communication skills in written and spoken English is required; knowledge of French will be an added advantage;
5. Excellent Knowledge of MS Office in particular Word, Excel and PowerPoint
6. A minimum of eight (8) year experience working with governments, regional economic organizations, multilateral institutions and/or cooperating partners.
7. A proven ability to understand the objectives and business of ATI
8. Ability to work closely with the ATI’s potential members and government representatives at all levels.

Other skills & Competencies

1. Ability to plan, prepare effective action plans, organize work, execute approved development strategies and achieve results;
2. Ability to perform work independently under minimum supervision ;
3. Ability to work collaboratively and positively with colleagues to achieve organizational goals;
4. Ability to adapt to a changing  and dynamic environment in a positive manner;
5. Ability to maintain and develop ongoing working relationships, networks and partnerships to help achieve business goals;
6. Attention to details, speed and accuracy;
7. Very good interpersonal skills in communicating and working with people from different backgrounds and ability to work in a multicultural environment;
8. The ideal candidate should be conversant with political, economic, financial and business environment in Africa and sound appreciation of regional integration programmes, and;
9. The successful candidate will be required to undertake significant duty travel in Africa.

ATI’s Offer

• As a multilateral institution with its Headquarters in Nairobi, Kenya, ATI offers a highly competitive remuneration package and an international business career in the development of African trade and investment.
• Salary & Benefits: Salary and other benefits are based on ATI’s Staff Manual. The salary is negotiable depending upon professional qualifications, family situation, the responsibilities of the position and the experience of the candidate.
• ATI reserves the right to not make an appointment to the above vacancy, to make an appointment at a slightly higher or lower grade, or to make an appointment with a modified job description.

How to Apply: 

Please submit an application letter, curriculum vitae, ATI’s Personal History Form, details of your current remuneration package to  recruitment@ati-aca.org
 

The Personal History Form can be obtained here
 

The closing date for application is Thursday, 24 April 2014 at mid night Nairobi time 

Only candidates meeting the minimum requirements and submitting applications in compliance with point 1-3 above will be considered for this position and only short-listed candidates will be contacted.

Britam Insurance Unit Manager Jobs in Kenya

Unit Manager- Insurance

We are seeking to fill the 4 vacancies as follows;

Unit Manager – Kitengela Branch (2) – Should reside in Kitengela and its environs
Unit Manager – Nairobi (2)

The individuals should be proactive and self-driven. They should have experience in recruiting and developing a high caliber team capable of meeting their individual and company targets. The individual should also be good selling insurance products and will also be expected to sell and meet a given personal target.

The main role of a Unit Manager will be to ensure that high production targets are met through a team of Financial advisors and his/her personal production. 

Key roles will include;

• Identify, recruit and retain high caliber financial advisors and meet the unit recruitment requirements
• Develop a high caliber, highly motivated, disciplined and productive team  of 15 or more capable of meeting their individual and company targets.
• Meet and exceed targets allocated to the unit on all lines of business.
• Co-ordinate, supervise and motivate Financial Advisors in the unit and ensure that company policies and procedures are observed and performance standards regarding profitability and efficiency are attained within the set deadlines.

Training: To give effective field training for all Financial Advisors in the Unit.

Professionalism: Promote and project in all sales activity a high degree of professionalism within the unit.

Qualifications, Knowledge, Experience

• Bachelor's degree or relevant professional qualifications in areas such as education, marketing, economics or finance and accounting with a strong flair for sales.  Computer literate (evidence required)
• Proven experience and success as a team manager in insurance sales will be a definite advantage;
• A high sales drive and a strong will to succeed with ability to manage others;
• Mature, confident, articulate and with strong communication skills;
• Results oriented with ability to work under strict deadlines and meet sales targets;
• Well groomed, presentable and strong interpersonal skills;

If this position is of interest to you, please email your detailed curriculum vitae and covering letter explaining how you would meet the demands of this challenging position giving full names and contacts of 3 referees to njomo@britam.co.ke

    
Applications should be received not later than Friday, 28th February 2014

Hard copies can be dropped at our offices Phoenix House, 1st floor, Kenyatta Avenue addressed to the Branch Manager.

In the event you do not hear from us by 1st June 2014, please consider your application unsuccessful as only shortlisted candidates will be contacted.

Insurance Company Financial Sales Advisors Jobs in Kenya

A leading insurance company wants to strengthen their team to achieve ambitious performance objectives, the Company wishes to recruit experienced, dynamic, innovative and high caliber individuals to fill the positions of Financial Sales Advisors.

Reporting to the Assistant Sales Manager and operating in a highly competitive and dynamic environment, this challenging position requires the candidates to perform the following functions:

Duties and Responsibilities

• Prospecting for clients for the provision of  insurance and investment services and products including unit trusts, life insurance, monthly investment plans, education plans, General insurance, Retirement planning, offshore products etc.
• Provide financial advice to clients according to their requirements and risk profile, as well as the performance of the specific portfolios
• Carry out a detailed-fact find review of the potential clients and recommend appropriate insurance and investment products.
• Maintain a regular follow-up with clients to maintain a strong customer service.

Qualifications, Skills and Ability Requirements

• Minimum K C S E grade C-
• Minimum Age- 26 and above
• Bachelor's degree or relevant professional qualifications will be an added advantage.
• Successful track record of selling in the financial services sector, teaching or any other relevant profession;
• Have a good network and adept at connecting with people;
• Prior experience in selling life, investments or  in any other field will be a definite advantage.
• COP in insurance or its equivalent professional certification, added advantage
• Good working knowledge of financial markets and financial products
• Results oriented and able to work under strict deadlines to meet sales targets
• Ability to thrive in a high-pressure, fast-paced environment with minimum supervision

Remuneration is an attractive highly rewarding Commission based structure.

If this position is of interest to you, please apply tosalesadvisor.recruit@gmail.com with a covering letter latest  18th  October 2013 explaining how you would meet the demands of this challenging position (please do not send hard copies).

In the event you do not hear from us, please consider your application unsuccessful

Orange Telkom Insurance Officer Job in Kenya

Position: Insurance Officer 
 

Reporting to: Chief Legal & Regulatory Affairs Officer
 

Range: R2L
 

Department: Legal & Regulatory 
 

Role Purpose: To coordinate insurance activities in the company.

Key Duties and Responsibilities

 
1. Responsibilities / Execution Activities

• Ensuring that insurance covers including those compulsory under local law are in place in good time. 
• Arranging covers from time to time on need basis; 
• Reporting all insurance related incidences to insurance brokers; 
• Documentation of GPA insurance claims for the company and following up on payment to the claimant
• Documentation of general insurance claims and coordinating with the broker for prompt settlement.
• Organizing vehicle valuation at the end of every insurance period and compiling insurance schedules for all vehicles to be insured (company and staff vehicles); 
• Liaising with assessors to ensure that vehicles are assessed after accidents to ensure that vehicles are assessed after accidents to ensure repair authority is given and release of the vehicle after repairs.
• Obtaining and analyzing insurance renewal quotes from the underwriters/brokers; 
• Preparing renewal schedules for the company policies e.g. motor vehicle, IT assets, company equipment
• Arranging Insurance risk survey and audits and accompanying insurance survey teams during the exercise;
• Providing all necessary information and documentation needed for renewal exercises to the insurers and brokers
• Meeting with loss adjustors/assessors.
• Managing the Group Life Policy, ensuring that all members are informed accordingly and ensuring that member’s benefits reflect their current salaries. 
• Updating salary records and informing the broker on changes in the salary.
• Ensuring that beneficiaries of deceased members of staff are compensated in the shortest time possible.
• 24 hours for burial expenses and death in service benefits within a month, subject to documentation of the claim
• Analyze claims and identify trends in order to propose loss prevention/mitigation measures; 
• Act as a focal point for all insurance related matters in the company.
• Review contractual arrangements with 3rd parties in order to identify any insurance requirement and ensure that;

a) They are in line with best practice.
 

b) Company exposure is mitigated as much as possible.

• Identify and eliminate any duplicated insurance cost;

a) Identify any insurance cost that falls outside local legal requirements.

KPIs (Measurable parameters of the role) & Dimensions (What is the span of the role)

• Premium invoices to be paid within 30 days of receipt.
• Claims: Ensure that all necessary documentation is submitted to insurers on a timely basis and that claims are settled as soon as possible (as per claims handling procedures) and follow up on any possible claim recovery from 3rd party.
• Where applicable, accurate booking of insurance transactions, Audit reports on insurance are and Full compliance with local law.

Academic/ Professional Qualifications

• Basic Degree-Bachelor of Commerce(Insurance option)
• At least 3 years relevant experience

Key Competencies:

• Customer orientation.
• Business driven approach
• Results orientation
• Organizational awareness
• Team-work and cooperation
• Planning and organization
• Problem solving skills
• Analytical thinking

This position is open to Kenyan citizens only. 

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position. 

Application should be sent latest by 10th October 2013, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through www.orange-tkl.co.ke. 

Only shortlisted candidates will be contacted.

Insurance Company Credit Control Assistant Manager Job in Kenya

We are a general insurance company looking for a skilled, results-oriented, self-motivated, enthusiastic, passionate and extroverted person with a “can-do” attitude to fill the following position:

Position: Assistant Manager – Credit Control
 

Responsible to: Head of Finance
 

Department: Finance
 

Overall Responsibility
 

To ensure that the monthly statements are produced accurately and on a timely basis, and that the credit control function is well managed.

Key Tasks, Duties and Responsibilities

• Ensure that brokers/agents observe the statutory credit period; collect all premiums due.
• Scrutinize and dispatch monthly premium statements to all brokers, agents and direct clients, latest by the 10th of the following month. Handle correspondence from brokers, agents and insurance companies relating to premium collection.
• Liaise with underwriters on matters relating to premium collection and account reconciliations.
• Process Commissions of intermediaries and ensure timely receipt of the same by the 2nd of each month
• Ensure that the agent accounts are reconciled every month as a control measure before statements are printed.
• Prepare monthly reports relating to debt collection and liaise with our legal debt collectors where debt collection has been referred to them.
• Ensure IPFs presented are fully realized and the proceeds correctly allocated to the payer.
• Ensure recovery of outstanding premium prior claim processing by participating in the routine review of claims
• Produce a monthly report for discussion by the credit committee.
• Dealing with staff deployment issues within the section and ensuring optimum utilization of human resource.
• On a regular basis reviewing both the computerized and manual systems to ensure they are efficient, identifying areas that need to be computerized or enhanced to improve overall efficiency and remove duplication of roles and transactions.
• Any other duties that may be assigned from time to time

Minimum requirements

• A business related degree from a recognized university
• CPA(K) or equivalent
• 5 years relevant working experience

Do your qualifications and experience match those listed above? 

Then it is YOU we’re looking for! 

Apply NOW by sending your application letter and updated CV to kaziafrica2012@gmail.com 

Please note that applications shall be reviewed on a first-come, first served basis, and only shortlisted candidates will be contacted.
 

~We are an equal opportunity employer ~

Four M Insurance Brokers Senior Underwriters and Marketing Executives Jobs in Kenya

Applications are invited from suitably qualified Kenyan Citizens for the following positions
 

1. Senior Underwriters 

Key Duties and Responsibilities
 

Reporting to the Assistant General Manager, the position holders will be responsible for the following duties:-

• Ensure all underwriting procedures are followed in placing business.
• Assist in tendering process as guided by the manager.
• Manage and train departmental staff.
• Responsible for the implementation of departmental objectives.
• Strictly adhere to established control systems.
• Maintain good public relations with the underwriters and clients.

Minimum Qualifications and Skills

• A Bachelor’s Degree in Insurance or related field.
• Have at least ACII and /or AIIK qualifications or good progress in these examinations.
• Have at least five (5) years experience in general insurance underwriting at a senior level.
• Experience gained in an Insurance broking firm will be an added advantage.
• Ability to work independently and is self motivated.
• Ability to work well with others as a team player and have a notable track record in leading a team through creativity and innovation.
• Computer literate.
• Excellent written and verbal skills in both English and Kiswahili.

2. Marketing Executives
 

Key Duties and Responsibilities
 

Reporting to the Assistant General Manager, the position holders will be responsible for the following duties:-

• Identify and develop new business opportunities.
• Carry out market research and intelligence.
• Establishing and maintaining a good working relationship with insurance companies.
• Must work hard in achieving set individual and company targets.

Minimum Qualifications and skills

• University graduate with Degree/Diploma in business related field.
• Have at least five (5) years experience in sales and marketing of insurance products.
• Excellent written and verbal communication skills.
• Self motivated, outgoing and able to work with minimum supervision.
• Age between 25-35 years.
• ACII/AIIK qualifications or good progress thereof will be an added advantage.
• Possess customer service skills.

Applications including detailed Curriculum Vitae, names and contacts of three referees should be forwarded by 20th February 2013 to the;
 

HR & Administration Manager
Four M Insurance Brokers Ltd,
P.O Box 78710-00507,
Nairobi
 

Only shortlisted Applicants will be contacted.

Mercantile Insurance Sales Executives and Unit Manager Jobs in Kenya

Career in Commission Sales

Mercantile Insurance invites mature, business-minded and ambitious persons to build a rewarding commission sales career as either a Sales Executive or a Unit Manager - in Mombasa, Nakuru, Thika & Nairobi.

Applicants should have a minimum C at O-level, be confident, smart with good communication skills and aged 23 - 50 years. 

Those with family, experience, retrenchees, early retirees and holders of insurance qualifications will have added advantage. 

Note, applicants for the Unit Manager’s position must possess COP and current IRA License. 

Indicating your town of preference & position desired, e-mail/post your Application and CV to one of the addresses below by 15 February 2013

Head of Life,
Mercantile Insurance,              
P. O. Box 20680
Nairobi (00200).          

or e-mail: life@mercantile.co.ke or  jgathuku@mercantile.co.ke    

Insurance Agency Underwriting Executive Job in Nairobi Kenya (KShs 40K - 50K)

Our client is a new insurance agency based in Nairobi looking for a young and enthusiastic professional for the position of Underwriting Executive. 

The Underwriting Executive will be responsible for both underwriting and office administration responsibilities.
 

Duties and Responsibilities

• Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise.
• Review all reports from various service providers relating to proposals for insurance.
• Review proposals for insurance and adjust benefits where necessary by reviewing previous files, worksheets, etc.
• Ensure all related activities to underwriting are properly coordinated and enforced
• Preparation of policy documents
• Participate in sales initiatives.
• Ensure timely preparation and dispatch of policy documents.
• Liaising with intermediaries for business support.
• Processing of credits and refunds.
• Receiving and attending to enquiries from direct clients, brokers and agents

Minimum Requirements

• Bachelor’s degree from a recognized University
• Certificate of Proficiency (C.O.P)
• At least 2-3 years relevant experience.

Salary budget: Kshs. 40,000 – 50, 000 Gross

How to apply: 

If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. 

Please forward a copy of your updated resume, and your current salary and benefits package to info@dorbe-leit.co.ke before close of business 14th Jan 2013. 

Only successful candidates will be contacted. 

Jobs in Rwanda UAP Group

Career opportunities at Union Insurance Rwanda Limited

UAP Group is a pan-African Financial Services Group with interests in Insurance, Investment Management, Property Investment, Securities Brokerage and Financial Advisory. 

Currently UAP has ten (10) businesses operating in Kenya, Uganda, South Sudan and Rwanda which are market leaders in their respective fields, and will be entering the Tanzania and Democratic Republic of Congo (DRC) markets before the end of the year. 

UAP is currently executing an ambitious pan-Africa growth and expansion strategy in order to extend its business into new geographical markets and to establish new business lines in high growth areas which complements its existing core business of Insurance.

UAP, through its wholly owned subsidiary, Union Insurance Rwanda Limited, has secured a licence to operate a general / non-life insurance business in the Republic of Rwanda. 

The company will offer excellent products and services available in the other UAP Insurance Companies in the Region. It is the intention of the Group to launch and commence operations before the end of October 2012.

In order to execute its ambitious growth strategy, Union Insurance Rwanda Limited would like to recruit an initial dedicated team of ambitious, focused and high performing professionals for the following key roles:

Accountant

Reporting to Finance Manager, the jobholder will manage the financial affairs of the Company in a professional manner that helps the Company meet its financial obligations on a day to day basis.

Job Responsibilities

• To manage the cash flow of the Company to ensure adequate cash resources so that the Company can meet its day to day obligations and investment of any surplus
• To ensure that the Company’s credit policy is sufficiently adhered to by effectively and efficiently managing the debtors in order for the Company to meet its financial obligations and comply with the legislation
• To ensure that accurate financial reports are delivered in time and the Company is compliant with all the relevant authorities
• To ensure that there is an effective payment function and that the organization is able to meet its customers’ expectations
• Handle bank correspondence and bank reconciliations
• Prepare quarterly reinsurance accounts

Qualifications and Skills

• University Degree in Finance, Commerce or related discipline
• ACCA qualification or equivalent qualification
• Minimum 3 years’ experience in Finance or Accounting at supervisory level within the Financial Services Industry
• Sound analytical skills
• Good communication skills
• Good negotiation skills
• Integrity, honesty
• Team player and interpersonal skills
• Excellent financial and computer skills including accounting software(s), Excel, Word and database applications

Cashier

Reporting to Accountant, the Cashier will record, and account for all payments made to the Company, and ensure its safe keeping until banking is done

Job Responsibilities

• Receive money and issue receipts accurately
• Allocate monies received to respective policies and debit notes
• Ensure monies received are kept safe
• Account for the monies received on demand
• Ensure that postdated cheques are receipted and banked as they fall due
• Ensure that the cash office is secure at all times
• Ensure that correct cash levels are maintained and alert the relevant authority when the level has exceeded, to facilitate banking
• Ensure proper distribution and filing of receipts

Qualification and Skills

• Diploma in Finance or relevant discipline
• Basic accounting skills
• Completed Secondary Education Certificate
• Minimum 3 years’ experience in Finance or Accounting
• Ability to work under pressure and meet deadlines
• Team player
• Good communication skills

IT Services Administrator

Reporting to the ICT Infrastructure Manager, the jobholder will play a key role in ensuring the business is running on a stable technology platform.

The jobholder will be responsible for day to day administration and support of the desktops/laptops, network, operating systems, databases, internet, intranet, messaging, business applications and other ICT tools that enable business to run.

Job Responsibilities

• Resolve reported desktops/laptops, network (data and voice) and printing problems within the business operations
• Resolve operating system, database, messaging, custom applications and Internet technical problems on the server platforms that serve the business
• Ensure that all the Group ICT standards and policies (including security) with regard to usage and control of ICT assets are complied with by all users in the business
• Coordinate a centralized help desk support for local user inquiries that will dock in to the Group ICT service desk support environment
• Work with the Information Security Officer and Country Management to ensure full awareness and adherence to ICT security controls as prescribed by the information security policy

Qualifications and Skills

• University degree in Information Systems - Computer Science or Business Administration
• At least 3 years’ experience in ICT infrastructure management within a recognised enterprise running on a multiplatform environment (Unix, NT/2000, Web, e-commerce), telecommunication, and network platforms
• Certification from a relevant professional body on ICT systems
• Excellent interpersonal, communication, problem solving and documentation skills.
• Ability to work under pressure and deliver within set deadlines.
• Team player

Customer Service & Complaints Handling Manager

Reporting to Head of Marketing and Distribution, the Customer Service & Complaints Handling Manager will ensure that the customers’ needs are understood and attended to in a manner that satisfies the customer and enhances the company’s image.

Job Responsibilities

• Attend to and resolve customers’ queries and complaints over the phone, Face to face interactions and through written correspondence
• Handle customer service issues that may arise in underwriting and claims
• Ensure systems and procedures covering the front desk operations are adhered to
• Ensure that the in house service standards are complied with in line with the company’s customer service charter
• Ensure that the customer service area is professionally manned
• Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience
• Ensure all personnel communicate politely and courteously with all clients whether by phone, email or face to face
• Ensure that all communication with customers is available to be seen and stored for future reference as necessary

Qualifications and Skills

• University degree in business or related discipline
• Minimum 4 years’ experience in customer service in the service industry
• Strong written and oral communication skills in English and French
• ACII qualification will be an added advantage
• Assertiveness and self-drive
• Relationship building
• Good communication skills
• Good administrative and supervisory skills

Claims Analyst

Reporting to General Manager, the Claims Analyst will ensure that general insurance claims are handled expeditiously and in a professional manner thereby meeting the customer expectations and the Company’s objectives.

Job Responsibilities

• Ensure reserves are correctly set and regularly reviewed to reflect current position of the company’s liability
• Monitor the performance of service providers for effective service delivery
• Constantly analyse the performance of various classes of business and give recommendations to management on corrective measures to ensure the company remains profitable
• Ensure that claims are registered and acknowledged promptly and customers are constantly updated on the status of the claim to ensure early conclusion of the claim and enhance customer satisfaction.
• Ensure that recoveries are initiated and followed to conclusion so as to reduce the final cost of the claim
• Ensure that cheque requisitions are raised upon receipt of discharge vouchers/invoices to facilitate cheque processing
• Explore the best alternative of dealing with a claim so as to minimize claim expenses and costs
• Maintain effective business relationships by constantly interacting with customers and service providers so as to ensue customers have a pleasant experience

Qualifications and Skills

• A University degree in business related discipline
• ACII or diploma in CII or equivalent qualifications
• Minimum 3 years’ experience in insurance
• Assertiveness and self drive
• Honesty, reliability & dependability
• Good interpersonal skills
• Sound analytical and problem solving skills
• Relationship building
• Good communication skills 
• Customer service oriented
• Ability to work under pressure, manage time efficiently and make decisions effectively
• Ability to solve problems and make decisions effective

Administrative / Customer Service Officer

Reporting to Managing Director , the Admin/Customer Service Officer will provide administrative and customer service support to the Company for efficient service delivery.

Job Responsibilities

• Receive and record all security documents (e.g. log books, title deeds...) for safe keeping in the safe to ensure they are safely kept
• Release security documents as authorized
• Assist in compiling reports
• Receive, stamp and distribute mail within the company
• Receive and direct visitors
• Assist in ensuring that necessary regulatory business licenses are valid at all times
• Coordinate day-to-day office administrative issues; office cleanliness, equipment functions for efficiency in the company

Qualifications and Skills

• Business administration diploma
• Minimum 3 years’ experience in customer service
• University degree in Business Administration, Commerce or related discipline will be an added advantage
• Assertiveness and self-driven
• Good interpersonal skills
• Customer service orientation
• Good administrative and supervisory skills

Underwriting & Reinsurance Assistant Manager

Reporting to General Manager, the Underwriting & Reinsurance Assistant Manager will oversee management, administration and the control of the company’s underwriting reinsurance operations to ensure profitable, quality and timely service.

Job Responsibilities

• Oversee sound underwriting (management, assessment and managing of risks) for general business
• Ensure documentation is prepared correctly and released to customers within the standard of service for effective service delivery
• Ensure that effective business relationships with all our stakeholders are maintained to assist in meeting overall company objective
• Ensure compliance with regulatory and treaty requirements
• Signing of accountable documents to ensure that they are as per terms agreed and that they get the legal effect
• Ensure proper management of all security documents within the department for accounting purposes
• Ensure preparation of management report for the department to advice the status of the department at any time
• Ensure timely preparation of various statistics and information for re-insurers, re-insurance brokers and Insurance Regulatory Authority to show performance of the treaty as well as comply with the Regulator.
• Manage the facultative business (underwriting, claims and reconciliation)

Qualifications and Skills

• University degree in business or related discipline
• ACII qualification or equivalent qualification
• Minimum 5 years’ experience in underwriting operations
• Assertiveness and self-driven
• Analytical skills and problem solving skills
• Good communication skills
• Good administrative and supervisory skills

UAP is an equal opportunity employer and offers successful candidates an attractive remuneration package, professional working environment and excellent career prospects.

Interested candidates who meet the above requirements are requested to send a copy of their Curriculum Vitae, copies of academic and professional certificates covering letter and names and contacts of 3 referees by email to: recruitment@uap-group.com quoting the role in the header of the email.

Fluency in English, Kinyarwanda and French will be an added advantage to all positions.

Applications should be sent on or before 19th October 2012 to be addressed to the Group Human Resources Manager, UAP Holdings Limited.