SC Johnson & Son Kenya Limited Customer Marketing Lead Job Vacancy

SC Johnson & Son Kenya Limited is a subsidiary of SC Johnson & Son group of companies, a global manufacturer and marketer of high-quality brand-name products for consumers throughout the world. 

The company markets and distributes Kiwi, Baygon, Mr. Muscle, Raid, Ridsect and Glade branded products in East Africa. 

The following opportunity exists:

Customer Marketing Lead
Reporting to Customer Marketing Manager, Cluster
 

Key Accountabilities
 

New Product Development and Category specific initiatives

• Ensure Trade Bundles, New Product news are appropriately and timely executed.
• Supports local sales team in activations and presenting launch plans.
• Executes Special Pack plans consistent with agreed guidelines and principles
• Manage total SKUs and deliver SKU optimization actions Channel and Customer Support
• Prepares and consolidates annual business plans for select key customers
• Executes channel specific plans consistent with Platform/Cluster directions
• Provide Category Management support to the country, and ensure all distribution and display initiatives are timely and properly executed locally
• Ensure excellence in sales execution at POS (Win in Store)
• Oversee the management and deployment of merchandisers to maximize ROI

Shopper

• Coordinates with Cluster and local team the execution of actions from shopper study learnings

Processes

• Jointly with Sales ensures the optimal allocation planning of trade spend.
• Manage the Equity-Building component of trade spending as per budget.
• Ensures timely and excellent execution of agreed FOCO plans
• Participate in S&OP process, and own the country demand management process
• Support the Cluster Member Sales Head with the execution of pricing plans

Support Services

• Leads local tracking of distribution performance, competitive activities, trade sales and inventory

Experience and Qualifications

• University degree required, and experience in FMCG environment.
• Should have a minimum of 5 years multi-functional experience in Customer Marketing, and either in Sales and/or Marketing
• Strong awareness of trade customer is essential; some sales management experience is required.

The Person

• Align with strategy and company direction
• Analytical and creative thinking
• Highly self-motivated and results oriented
• Innovative and business analysis (Strong business acumen)
• Strong communication and interpersonal skills
• Advocacy skills
• High level of numeracy

Interested candidates who meet the above criteria should send their applications, accompanied by detailed CVs and daytime telephone contact to:

The HR Manager
SC Johnson & Son Kenya Limited
P.O. Box 30457 - 00100 GPO, 

Nairobi
 

Or keinfo@scj.com

Applications close on 22 July 2014

Tour Leader Job in Kenya

Tour Leader.

The main role for this position is to guide and accompany guests travelling to various high end destinations and ensure that holiday runs smoothly and meets all of its promises and expectations.

Key Responsibilities.

• Consistently deliver a high level of guest service and satisfaction
• Plan, organize and provide leadership to guests touring various destination of interest.
• Provide personalized service, finest educational experience and seamless travel arrangement.
• Provide in-depth knowledge about the  country rich heritage, its culture, religion, Art scene and  current affairs
• Offer a wide knowledge of the wild both flora and  fauna
• Provide in-depth knowledge about various exclusive high end destinations.
• Deal directly with guest issues and concerns, ensuring guest’s satisfaction is effectively achieved.
• Assist and accompany guest during optional activities and meals.
• Communicate range of information on itineraries before Safari
• Inform guests of arrival and departure time at each destination on the itinerary
• Respond to guest’s question and offer help to any problem that may arise.
• Play the role of a cultural ambassador, offering commentary and interesting titbits of information, which will allow visitors to fully experience and enjoy the Country’s social, cultural and historical highlights.
• Provide report for each trip, in the requested format.

Qualifications

• Degree or Diploma in Tourism and Wildlife.
• A registered member of KPSGA and a holder of at least bronze medal but preferably Silver medal.
• 5 years experience as a Tour Leader in a tour Company dealing with very high end clientele.

Key Competencies

• Excellent guests relations skills
• Excellent communicator with great confidence
• Affable , intelligent and experienced travel companion
• Ability to make the logistics of travel irresistibly effortless.
• Able to effectively communicate in English , in both written and oral forms
• MUST have knowledge and fluent in either GERMAN OR ITALIAN language.
• Strong organizational and time management skills.
• Excellent interpersonal skills
• Knowledgeable  in Flora , Fauna ,social ,Art and Cultural highlights
• Familiarity and knowledge of key high end holiday destinations.
• Computer literate
• Strong ability to work under pressure with minimum supervision

Those who meet the above qualifications should email their resume together with a covering letter to snyambura@micato.co.ke before 20th June 2014.

Only shortlisted candidates will be contacted.

Customer Care Representative Job in Kenya

Customer Care Representative

Saman Associates is currently in the process of recruiting a Marketing & Customer Care Manager. 

The holder of this position shall be responsible for acting as a liaison between customers and the company. She/he will serve customers by providing product information and resolving product problems.

The incumbent will be responsible for the following:

• Resolve product problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Advise on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Answer questions about terms of sale for any company’s product.
• Use telephones, email and social media to reach out to customers and verify account information.
• Inform customer of deals and promotions.
• Work with Marketing and Customer Service Manager to ensure proper customer service is being delivered.
• Prepare product or service reports by collecting and analyzing customer information.
• Maintain financial accounts by processing customer adjustments and follow up on debts the clients owe the company.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Compile reports on overall customer satisfaction.

The successful candidate should have the following qualifications:-

• Minimum of a Diploma in Customer Service or business/marketing-related field.
• At least two (2) years experience in Customer Service.
• Experience in Public Relations, Marketing or Event Management.
• Track record of listening and responding to customers’ needs and concern.
• Experience in market research and data analysis.
• Ability to communicate well with people of all levels.
• Added advantage to those experienced in property sales and marketing.
• Experience working in a marketing agency is an added advantage.
• Excellent presentation and negotiation skills.
• Excellent interpersonal skills and ability to foster strong relationships with partners and clients.

If you believe you qualify for this position, please send your CV and details of your current and expected remuneration to recruitment@samanassociates.co.ke

Only qualified candidates shall be contacted

Customer Service Executive Job in Kenya

Department: Customer Service

Position: Customer Service Executive
        
Reporting: Customer Service Manager

Job Purpose: Customer service executive is supposed to formulate resolution and respond in a timely and accurate manner, with the aim of providing excellent customer services and establish the expectations. 

A CSE will handle phone, Internet and face-to-face interactions with clients. 

He/ she will manage client adjustments, claims, quotations and process customer orders. 

Will network with all groups and departments involved in customer orders, processing and support.

Key Responsibilities

• Maintain Customer focus at all times and respond to customers’ enquiries (e-mails phone and face to face)
• Work within agreed service levels, striving to exceed customer expectations wherever possible.
• Exceed productivity standards; such as overall accuracy; maintaining Service Level of Agreement; backlog management of departmental and individual markets and maintaining daily statistic
• Take ownership of queries and proactively follow through to resolution.
• Ensure all customers’ queries are investigated and resolved, escalating issues if appropriate, to the Customer Service Manager
• Assist the Customer Service Manager and management with any special projects assigned and provide backup to team manager when necessary.
• Maintain advanced working knowledge of all customer service processes for different market segments and communicate discrepancies/ issues to team manager when necessary
• Mentoring and developing new staff to meet customer service requirements. Demonstrating willingness to assist team with day to day operations
• Maintain professional working relationship with internal and external customers, customer service management and colleagues
• Supports decisions made by Management and conveys positively to team members and other C/S locations.
• Perform quality assurance on work processed.
• Report workload statistics as required.
• Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Provide flexible support for team members and other teams and foster a positive and a motivating environment.
• Demonstrate a positive and flexible approach to changing business priorities.
• Assist in gathering business requirements and analysis activities to facilitate Continuous Improvement
• Identify and escalate recurring or consistent problems with systems functionality
• Assist in documenting any requirements information and process maps clearly and to the agreed standards
• Report to local management on progress of selected projects

Key Competencies and Key Tasks
 

Drive for results    

• Set high performance standards and pursue agreed goals
• Strive for constant improvements and take responsibility for achieving business results and persevere despite obstacles
• Report problems to management with suggestions for resolutions

Understanding operations    

• Demonstrate an interest in and an understanding of issues relevant to your department
• Understand priorities, products and services and have a good grasp of how the department is run
• Bring best practices to the attention of the department

Problem solving and decision making    

• Diagnose problems and thoroughly analyze information to guide decision making
• Evaluate and assimilate critical information when reaching  conclusions and make logical, competent decisions

Team work   

• Demonstrate cooperation and trust with colleagues, managers, teams and across departments
• Actively participate in and conduct organized meetings.
• Interact with other staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication.

Adaptability    

• Be open to new ideas and make changes in the job and routine as required
• Work in line with business requirements in a flexible and optimistic manner
• Complete tasks as directed by management

Planning and organizing    

• Establish action plans and schedules for meeting departmental priorities
• Assign responsibilities, allocate resources and coordinate the activities to yourself and others so as to meet the objectives given

Impact and influence   

• Promote your ideas persuasively and shape the opinion of your managers and to overcome resistance
• Build consensus for action and negotiate mutually beneficial solutions

Experience in the logistics industry is an added advantage

Email CV and salary requirements to recruitment@odumont.com with “Customer Service Executive” in the subject line

Bank Tellers and Customer Service Representatives Jobs

A leading bank in Kenya is seeking to recruit Tellers and Customer Service Representatives. 

The suitable candidate should:

• Have worked in a similar role or had a front office/call Centre role for at least 6 months
• Be a Graduate with ambition to advance
• Crisp clear accent
• Good command of English, Swahili, any other language will be an added advantage
• KCSE mean grade C+ (plus), with a C+ (plus) in both Mathematics and English
• Possess excellent interpersonal, communication skills and people skills
• Preferably below 28 years of age
• Computer proficient

Application Procedure:
 

Applicants should email their applications attaching detailed CV and high school certificates ONLY clearly indicating the grades and the names of three referees who can provide confidential assessment of their capabilities to a Search Committee.

All communications relating to applications for this position should be addressed to: therecexpert@gmail.com

Applications should be received by 25th October 2013. 

Only shortlisted candidates will be contacted. 

On the subject matter of the email please indicate the position you are applying for.

Customer Care Intern Opportunity in Nairobi Kenya

Job Title: Customer Care Intern    
 

Reports to:  Station Manager / His assistant
 

Period: 3 months 

Objective: To ensure efficient and effective customer focused check in and boarding in compliance with the customer’s expectations.

Duties

• Promote Safety.
• Check in baggage and direct passengers to designated area.
• Ensure safe secure operations and working environment to comply with relevant statutory and industry requirements.
• Provide information on flight arrivals and departures.
• Handle passengers requiring special assistance, such as disabled passengers, parents and infants, etc.
• Take lost and found reports.
• Log and store baggage left over from flights.
• Maintain log of all unclaimed baggage.
• Meet and assist passengers.
• Ensure safety of aircraft and airline property.
• Ensure safe delivery of mail and courier from aircraft.
• Any other duties that may be delegated to you from time to time.

Competencies

• Good knowledge of customer(s) needs.
• Must be good in either Chinese or Spanish or French ; spoken and written
• Able to communicate clearly, both written and orally and in a manner the customer can understand.
• Ability to handle complaints even when handling unpleasant customers.
• Should accurate and have eye for detail.
• Should have empathy for customer’s situations.
• Smart appearance with a clear speaking voice.
• Approachable and remain calm under pressure.

Qualification

• High School Education.
• Certificate of good conduct.
• Training in customer care related studies.
• A diploma in customer care would be an added advantage.

Deadline for applications 4th October 2013.

Send CV’s, cover letter and certificates to talent2013search@gmail.com

Subject of email should be : Customer service Intern

KenCall Customer Service Representatives Jobs in Nairobi Kenya

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.

We provide telemarketing and customer support services to customers in Britain and the U.S.

Title: Inbound International Account - Customer Service Representatives

 
Deadline: 29-03-13
 

Location: Nairobi, Kenya
 

Openings: 50

Description

Main responsibilities of the Job include:

Provision of excellent and professional customer service by:

• Responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers and resolving
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Personal Attributes

• Superior customer service skills and ability to maintain positive working relationships
• Solid organizational skills
• Great attention to details
• Ability to multi-task
• Strong work ethic.
• Ability to manage complex order processing and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Excellent communication skills; written and verbal.
• Flexibility to work in shifts including weekend and nightshifts.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Personal Requirements
 

Educational and/or Other Requirements/Qualifications

• MUST HAVE A CLEAR NEUTRAL ACCENT WITH AN AMERICAN ORIENTATION
• Must have an excellent command of English
• University degree/ College Diploma in a related field
• Preferably have experience in Customer Service in a Contact Centre.

If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.

KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

Reelforge Client Service Account Executive Job in Kenya

Client Service Executive

An excellent opportunity has arisen with an expanding and progressive organisation based in Nairobi. 

We are looking for a bright and confident individual to support an ever growing and successful team. 

This is a temporary position for 2 - 3 months.

Managing client communications is the chief responsibility of a Client Service Advisor.

These professionals interact directly with potential, new and existing clients. 

They work to provide quality customer service, while increasing the companys revenues through increased sales. 

Their jobs are usually challenging, involving high demand situations and constant job stressors. 

However, they employ stress management and coping skills in their daily activities.

A Client Service Advisor usually performs many of the following tasks:

• Handling enquiries
• Answering incoming calls
• Offering customers products and services
• Performing administrative functions
• Updating client accounts
• Processing customer correspondence
• Customer relationship management
• Sales & marketing management
• New business development
• In depth knowledge of media monitoring solutions
• Management of advertising and PR solutions
• Project management
• Financial management
• Presentation skills

Description

• Source for new business for all Reelforge products
• Have constant client visit and ensure reconciliation of reports between client/agency and media-houses
• Management and innovation of analysis products
• Hold regular meetings on RF products and provide regular feedback on the same.
• Collect and integrate industry information into client analysis reports and share the same with team and management
• Have regular meetings with operations and quality control departments on delivery and efficiency
• upgrade ad hoc clients to contract clients
• monitor competitor activities and give reports to management
• Ensure clients are invoiced on time and any ad-hoc jobs are paid for.
• Assist accounts in debt collection and report on outstanding debts
• Handle client complaints that may arise from time to time within the department
• Invite clients interested in RF services for orientation sessions and conduct them
• Prepare reports and present findings on the results to clients for projects that you take on.
• Service all clients that will personally assigned to you( answer to client queries, requests and follow up on invoicing)
• Maintaining detailed recordings of client contact sessions

Qualification

• Degree in Commerce (Marketing Option) or related field.
• Professional qualification e.g. MSK or CIM Diploma

Experience

• 1-2 years practical experience as a Client Service Advisor
• Experience in Advertising set up essential
• Proven history of meeting and exceeding sales goals

Core Competencies

• Knowledge & Skills
• Behaviour & Attitude
• Communication Skills
• Presentation Skills
• Selling skills
• Negotiation Skills
• Digital Signage Solutions
• Customer Management
• Basic Finance
• Customer Oriented
• Results oriented
• Team player
• Business Ethics

Additional Requirements

Send your application with a detailed CV and a daytime telephone number, so as to reach us by 10th May 2013.

Only short listed candidates will be contacted.

Apply online at: www.reelforge.com (working at reelforge)

Call Center Customer Support Representatives Jobs in Nairobi Kenya

Call Center Customer Support Representatives

We are a non-governmental organization based in Nairobi with an extensive network of operations countrywide.

We urgently seek to fill the following vacancies in the establishment with dynamic and result oriented individuals.

Specific duties and responsibilities:

• Attend to phone calls with keen phone handling protocols;
• Respond to enquiries, problem or concerns of our callers;
• Ensure that the caller’s concern is accurately documented;
• Create, log and tract contacts that require further action;
• Document the Frequently Asked Questions and forward to relevant department for action;
• Perform other duties as assigned.

Requirement for Recruitment:

• A good understanding of our organization mandate;
• Previous experience in customer service and front desk work;
• Minimum 3 months of working experience in customer care, call centre, front office desk and related field;
• Fluent in English and Kiswahili;
• Must be computer literate.

Terms of employment

CCR will be contracted:

• For a duration of 2 years;
• For a wage of Kshs: 50,000 only per month;
• No other benefits or allowances will be paid to them.

Interested qualified candidates should submit their applications enclosing a detailed Curriculum Vitae, day time telephone contacts, current gross salary, names and contact of three referees, copies of relevant professional and academic certificates and testimonials to the address below, not later than 15 December, 2012.

Preferably by Email:

Gogosimo Health Network
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi

Forward CVS to:auma.okoth@gogosimo.com

Diversey Customer Care Executive Job in Kenya

Customer Care Executive (F&B)

Diversey, now part of Sealed Air, is a leading global provider of cleaning and hygiene solutions, serving customers in the lodging, retail, food service, health care and food and beverage sectors, as well as building service contractors. 

Our products and solutions, sold in 165 countries, make food, drink and facilities safer, more hygienic and more sustainable.

The role:

• Reporting to the Business Development Director (F&B), the successful candidate will be responsible for identification and development of business opportunities in the Food and Beverage Sector as well as servicing the existing accounts. 
• He will be expected to introduce new products and innovations to customers. 
• He/She will visit on an agreed frequency all allocated customers, provide technical support and service. 
• He/she will prepare monthly/quarterly reports for all customers and hold regular review meetings.

Job Specification:

• Service the existing customers
• Expand and consolidate the business within existing customers
• Prospect for new accounts and convert the accounts held by the competition
• Develop a strong relationship with both the operations staff and the decision makers in the key accounts

Qualifications Desired (Skills, Experience And Knowledge)

• A University degree in Chemistry, Food Science, Chemical Engineering, Microbiology or any other related discipline with a minimum of 2 years relevant experience.
• Experience handling major accounts in a B to B selling environment will be an added advantage
• He /she must be self driven with a “can do” attitude and passion to achieve results under minimum supervision.
• Must possess great interpersonal and communication skills
• Must be proficient in the use of spreadsheets and any other report generating and presentation software.

A career at Diversey will have you working with top professionals on some of the most trusted brands in the commercial cleaning and sanitation industry. 

Experience our energy and passion for a cleaner, healthier future by considering a career with us.

Diversey offers a competitive Benefits package.
Diversey is an equal opportunity employer.

Applicants who meet the requirements stated above should send their applications and detailed CVs with a day - time telephone number to the email address below so as to reach us on or before 26th
November 2012: hr.kenya@sealedair.com.

Only shortlisted candidates will be contacted.

Clients Services Manager Job in Kenya

A Leading PR firm is looking to recruit a Clients Services Manager.

Roles & Responsibilities

• Prepare clients’ publications (press releases, speeches, website copy, brochures and editorials) for their internal and external audiences.
• Respond to requests for information from the media on behalf of corporate clients.
• Plan and direct communication of informational programs to maintain favorable public and stakeholder perceptions.
• Confer with the Client to identify trends, key interests areas and concerns and to provide advice on decisions (Stakeholder management).
• Coach the Clients’ executives in effective communication with the media and general public.
• Manage issues on Social Networks and leverage to ensure that these platforms are used to communicate on clients’ product and services — aggressively use social media as a promotion and communication tool.

Requirements:

• Bachelor’s degree in Communications / Journalism, or related areas.
• Three years work experience in PR agency handling major Corporate clients.
• Strong media relations
• Strong oral and written communications skills.
• Strong interpersonal skills
• Ability to manage multiple projects in a fast-paced environment
• Self-directed.
• Highly motivated
• Creative thinker and problem solver.
• Excellent working knowledge of Microsoft Office (Non negotiable).

Applicants should submit their CV to the email address marked on the subject line: “Client Services Manger’’
recruitment@xantiaconsulting.com on or before 12th November 2012
Only qualified candidates will be contacted.

Customer Service Representative Job in Kenya

Vacancy Announcement

We are a reputable general insurance firm with a strong regional presence in Kenya looking to urgently fill the following position:
 

Job title: Customer Service Representative (Operations)
 

Department: Customer Experience
 

Reports To: Customer Experience Manager
 

Overall Responsibility
 

Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
 

Key Tasks, Duties and Responsibilities

• Manage the customer feedback programme
• Manage the organizations customer loyalty programme
• Deliver service and support to end-users both internally and externally
• Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather customer’s information and determine the issue by evaluating and analyzing the symptoms
• Provide internal training on products and services
• Research required information using available resources
• Follow standard processes and procedures
• Identify and escalate priority issues as per Client specifications
• Redirect problems to appropriate resource
• Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business
• Follow up and make scheduled call backs to customers where necessary
• Stay current with system information, changes and updates

Education

• 1-2 years’ experience in customer service.
• Business related degree or its equivalent

Knowledge and skills required

• Able to work independently and efficiently to meet deadlines.
• Able to promptly answer support related email, phone calls etc.
• Self-motivated, detail-oriented and organized

Please forward an application letter and a copy of your updated CV to kaziafrica2012@gmail.com before close of business Friday, 10th November 2012 for consideration.
 

Please note that applications will be considered on a first-come-first-served basis.
 

“We are an equal opportunity employer”