Call Center Customer Support Representatives
We
are a non-governmental organization based in Nairobi with an extensive network
of operations countrywide.
We urgently seek to fill the following vacancies in the establishment with dynamic and result oriented individuals.
Specific duties and responsibilities:
We urgently seek to fill the following vacancies in the establishment with dynamic and result oriented individuals.
Specific duties and responsibilities:
- Attend
to phone calls with keen phone handling protocols;
- Respond
to enquiries, problem or concerns of our callers;
- Ensure
that the caller’s concern is accurately documented;
- Create,
log and tract contacts that require further action;
- Document
the Frequently Asked Questions and forward to relevant department for
action;
- Perform
other duties as assigned.
Requirement
for Recruitment:
- A
good understanding of our organization mandate;
- Previous
experience in customer service and front desk work;
- Minimum
3 months of working experience in customer care, call centre, front office
desk and related field;
- Fluent
in English and Kiswahili;
- Must
be computer literate.
Terms
of employment
CCR will be contracted:
CCR will be contracted:
- For
a duration of 2 years;
- For
a wage of Kshs: 50,000 only per month;
- No
other benefits or allowances will be paid to them.
Interested
qualified candidates should submit their applications enclosing a detailed
Curriculum Vitae, day time telephone contacts, current gross salary, names and
contact of three referees, copies of relevant professional and academic
certificates and testimonials to the address below, not later than 15 December,
2012.
Preferably by Email:
Gogosimo Health Network
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi
Forward CVS to:auma.okoth@gogosimo.com
Preferably by Email:
Gogosimo Health Network
Riverside Drive,Dimension Building
P.O. Box 30253-40213
Nairobi
Forward CVS to:auma.okoth@gogosimo.com