Customer Care Intern Opportunity in Nairobi Kenya

Job Title: Customer Care Intern    
 

Reports to:  Station Manager / His assistant
 

Period: 3 months 

Objective: To ensure efficient and effective customer focused check in and boarding in compliance with the customer’s expectations.

Duties

• Promote Safety.
• Check in baggage and direct passengers to designated area.
• Ensure safe secure operations and working environment to comply with relevant statutory and industry requirements.
• Provide information on flight arrivals and departures.
• Handle passengers requiring special assistance, such as disabled passengers, parents and infants, etc.
• Take lost and found reports.
• Log and store baggage left over from flights.
• Maintain log of all unclaimed baggage.
• Meet and assist passengers.
• Ensure safety of aircraft and airline property.
• Ensure safe delivery of mail and courier from aircraft.
• Any other duties that may be delegated to you from time to time.

Competencies

• Good knowledge of customer(s) needs.
• Must be good in either Chinese or Spanish or French ; spoken and written
• Able to communicate clearly, both written and orally and in a manner the customer can understand.
• Ability to handle complaints even when handling unpleasant customers.
• Should accurate and have eye for detail.
• Should have empathy for customer’s situations.
• Smart appearance with a clear speaking voice.
• Approachable and remain calm under pressure.

Qualification

• High School Education.
• Certificate of good conduct.
• Training in customer care related studies.
• A diploma in customer care would be an added advantage.

Deadline for applications 4th October 2013.

Send CV’s, cover letter and certificates to talent2013search@gmail.com

Subject of email should be : Customer service Intern