Insurance Agency Manager Job in Kenya

Our Agency provides insurance solutions both to large corporates and the SME sector in a refreshing style with large elements of out of the box thinking.
 

In order to grow locally and set up a platform for the region, our Agency seeks to hire an Agency Manager, who will report to the CEO.
 

Qualifications, Experience and Skill

• Bachelor’s degree preferably in Business, Marketing, or Insurance field.
• Certificate of Proficiency from college of insurance is a must for this Position.
• At Least 3 years working Experience in an Agency or Insurance Company.

Application Process
 

Kindly send your CV and cover letter detailing your experience, qualification and motivation for the job DN/A and address it to The CEO as soon as you read this advert.

All Applications should be done on or before Monday 7th October 2013.
 

The Advertiser
DNA 1572
P. O. Box 49010-00100
Nairobi
Kenya

KenCall Contact Centre Agents Jobs in Nairobi Kenya

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country.

We provide telemarketing and customer support services to customers in Britain and the U.S.

Title: Contact Centre Agent
 

Location: Nairobi, Kenya
 

Openings: 100

Company Profile
 

KenCall is Kenya’s largest contact center operating globally and providing call center and Business Process Outsourcing (BPO) services to organizations worldwide. 

KenCall offers unrivalled experience in customer care, telesales, technical support, customer acquisition, web chat services and BPO.

Its business is built upon world-class technology infrastructure and operations.
 

Job Profile
 

The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Main Responsibilities of the Job:

Provide professional customer service by:

• Listening attentively to customers and responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Working Conditions

• Hours of work will vary and shift work will be required
• Agents may be required to sit for long periods of time

Main Skills

• Excellent verbal and written communication skills
• A minimum typing speed of 30wpm (A MUST)
• Ability to learn detailed instructions quickly
• Superior problem solving skills
• A high level of comfort in purchasing and using digital music
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively
• Technical aptitude

Personal Attributes

• Strong work ethic
• Exceptional customer service skills
• Ability to recognize sales opportunities
• Excellent telephone manner
• A Passion for the music and media industry
• Positive attitude
• Excellent personal grooming
• Clear neutral accent

Personal Requirements
 

Educational and/or Other Requirements/Qualifications

• An Education background in the arts, preferably music.
• Multi-channel experience is preferred: email/chat/phone
• Knowledge of computer and communication systems
• Experience in customer service environments an asset
• Previous contact centre experience an asset
• International exposure is highly advantageous

If you are interested in joining a winning team, we invite you to view our current openings and submit your resume.

KenCall does not employ any recruiting agents or agencies, nor does it charge for interviews or any other activities related to recruiting.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

Telecommunication Services Sales Agents Jobs in Kenya

Job Title: Sales Agents 
 

Report to: Sales Manager 

Key Responsibilities:

• Identifying and developing suitable  Corporate, SOHO,SMEs Prospects to approach for selling Telecommunication Products, Solutions and Services
• Carrying out sales tasks associated with the Sales & Marketing department
• With the approval of the Sales Manager; Negotiating rates for proposed product or solutions
• Creating and building relationships  and database with prospects with focus on Corporate, SOHO and SMEs
• Ensure Applications form/Agreement is signed by the customer; Follow up payments of customers after the invoice has been raised
• Liaising with other departments on a quick and smooth implementation and commissioning of the projects.
• To achieve prescribed level of sales and performance in key areas and maintain a pipeline of opportunities.
• To work and collaborate with internal departments, pre and post sales, to ensure that all aspect of the sales are achieved effectively and on time.
• To proactively establish relationships with partners, key business organizations, SOHO and SMEs and other bodies where required.
• To provide regular feedback from the marketplace on the effectiveness and suitability of the products and services and new product requirements.
• To prepare and submit weekly reports as requested by sales management.
• To attend sales and training meetings arranged by the company and Sales Management as appropriate.
• To provide a positive and professional image of the role and the company both to customers and colleagues at all times.
• Identifying and developing suitable prospects to approach for selling company Products, Solutions and Services
• Negotiating rates for proposed product or solutions.
• Building a reputable client database
• Following up with the Project Team on a quick and smooth implementation after receiving an LPO.
• Follow up payments of customers after the invoice has been raised – 1st Payment only.

Requirements:

• Minimum of 1 year selling experience.  
• Telecommunications sales is an added advantage
• Aggressive and has passion to progress in a sales career
• Ability to multi task and deliver on other tasks as may be assigned by the superiors from time to time, with minimum supervision.
• Of good temperament, right attitude, innovative and responsive in carrying out their duties. 

Required Competencies:

• Excellent communications skills and strong negotiation skills
• Fluent in English (written and spoken) and Kiswahili (spoken)
• Ability to grasp the fundamentals of Sales and manage the cycle
• Ability to quickly grasp concepts, work under pressure, deliver to meet deadlines
• Must be self‐driven, motivated, enthusiastic, positive and pleasant individual who is result oriented
• Ability to interface and communicate professionally and politely at all levels within a corporate environment
• Must have emotional maturity to enable them to work with customers who may sometimes be upset
• Must pay attention to detail to ensure all aspects of customer satisfaction are covered
• Must be a team player and can demonstrate the ability to work with the various departments within the company to achieve the shared Vision
• Ability to accurately report sales figures, trends and customer requirements
• Ability to assume responsibility for accuracy and timeliness of work product
• Ability to manage staff as well as facilitate change
• Willingness to work irregular hours, weekends, and holidays as in when needed

Personal Characteristics:

• This individual must have a strongly developed sense of responsibility and work commitment. He/she must be highly motivated and eager to learn.
• He/she should be able to follow instructions and plans of action.
• Professional and personal ethics are essential.
• Most importantly, this individual should have a positive attitude towards work and view it as a means of intellectual achievement as well as that of living.
• Respect, Openness, Flexible

Email: kimani@simbanet.co.ke

Online Sales Agents Jobs in Kenya

Online Sales Agents

We are an online store seeking to recruit online sales agents on a commission-only basis. 

Our online store covers a wide range of products, from mobile phones, laptops to beauty products and electronics giving you a wide variety of products to sell. 

Top performing agents receive monthly, quarterly and yearly performance bonuses, over and above the commissions earned. 

No particular skills are required, however, being comfortable in the online environment is definitely advantageous. 

Additionally, exposure in sales and marketing/merchandising is a plus.

To apply, send your application to careers@multibrands.co.ke with the title ONLINE SALES AGENT POSITION. 

You will receive an email from us with instructions on how to sign up for our sales agent program. 

Site Agent and Office Administrator Jobs in Nairobi Kenya

a Property Developer in Nairobi is looking to fill the following positions: 

 Site Agent

 

Reporting directly to the Project Manager the Site Agent will:
 

Ensure that all works on assigned sites are on schedule
 

Ensure that all the works on the assigned sites are done to the specs spelt out by the Project Engineer
 

Schedule the materials requirements by placing timely request and ensuring that the materials are delivered on time
 

Inspect and confirm by counting that all deliveries are of specified qualities and quantities
 

Ensure that all materials required on site are in accordance with purchase orders
 

Ensure that all requisitions raised are in accordance with known/certain standards and specifications avoiding any ambiguities
 

Ensure all deliveries on site are signed and delivered to the head office
 

Account for any petty cash given out for the works
 

Ensure that all materials on site are accounted for and stored in a safe and good place
 

Ensure that the contractor is issued with the materials in accordance to his/her requisition
 

Ensure safety and all building statutory requirements are adhered to during construction
 

Give daily reports on programmes of works as required
 

Coordinate & supervise various professionals on site
 

Do other duties and other projects as directed by the project manager
 

Required qualifications, skills and attributes:

• Bachelors Degree/HND/Diploma in Building Construction
• 6 years hands on experience in a busy construction site
• Over 35 years of age
• Computer Literate

Office Administrator
 

Reporting to the Project Manager, the Office Administrator will:

• Be in charge of the head office
• Ensure that the office is presentable in all aspects to reflect the company’s objective
• Act as first contact person between stakeholders/investors and the company
• Give all relevant information to would be investors and existing investors
• Keep contacts and addresses of all would be investors and investors
• Ensure all correspondences to the company are attended to promptly
• Ensure all statutory licenses for running the office are in order
• Keep and maintain all documents in safe custody and in good manageable system
• Prepare and maintain Directors` files for Board meetings
• Ensure all Directors are informed in time of all the Board meetings and any other Ad hoc meetings as directed by the Chairman/Project Manager
• Ensure the website information is current
• Receive all invoices from suppliers and deliveries from the sites and merge them for onward transmission for payment to Accounts office
• Receive request for materials from the site agent/Project Manager and make purchase orders to the prequalified suppliers.
• Liaise and trace timely deliveries of all purchase orders
• Supervise other office staff as required and assign duties

Required qualifications, skills and attributes:

• Must have at least a business related diploma
• Must have at least 5 years relevant experience
• Must have excellent communication skills
• Have attention to detail
• Maintains strict confidentiality in all matters
• Must be over 35 years of age

Interested candidates should send their application and must indicate current/last salary and expected salary, together with a copy of their CV to info@echelonhc.com before 27th September 2012.
 

Only shortlisted candidates will be contacted.

Site Agent and Office Administrator Jobs in Nairobi Kenya

a Property Developer in Nairobi is looking to fill the following positions: 

 Site Agent

 

Reporting directly to the Project Manager the Site Agent will:
 

Ensure that all works on assigned sites are on schedule
 

Ensure that all the works on the assigned sites are done to the specs spelt out by the Project Engineer
 

Schedule the materials requirements by placing timely request and ensuring that the materials are delivered on time
 

Inspect and confirm by counting that all deliveries are of specified qualities and quantities
 

Ensure that all materials required on site are in accordance with purchase orders
 

Ensure that all requisitions raised are in accordance with known/certain standards and specifications avoiding any ambiguities
 

Ensure all deliveries on site are signed and delivered to the head office
 

Account for any petty cash given out for the works
 

Ensure that all materials on site are accounted for and stored in a safe and good place
 

Ensure that the contractor is issued with the materials in accordance to his/her requisition
 

Ensure safety and all building statutory requirements are adhered to during construction
 

Give daily reports on programmes of works as required
 

Coordinate & supervise various professionals on site
 

Do other duties and other projects as directed by the project manager
 

Required qualifications, skills and attributes:

• Bachelors Degree/HND/Diploma in Building Construction
• 6 years hands on experience in a busy construction site
• Over 35 years of age
• Computer Literate

Office Administrator
 

Reporting to the Project Manager, the Office Administrator will:

• Be in charge of the head office
• Ensure that the office is presentable in all aspects to reflect the company’s objective
• Act as first contact person between stakeholders/investors and the company
• Give all relevant information to would be investors and existing investors
• Keep contacts and addresses of all would be investors and investors
• Ensure all correspondences to the company are attended to promptly
• Ensure all statutory licenses for running the office are in order
• Keep and maintain all documents in safe custody and in good manageable system
• Prepare and maintain Directors` files for Board meetings
• Ensure all Directors are informed in time of all the Board meetings and any other Ad hoc meetings as directed by the Chairman/Project Manager
• Ensure the website information is current
• Receive all invoices from suppliers and deliveries from the sites and merge them for onward transmission for payment to Accounts office
• Receive request for materials from the site agent/Project Manager and make purchase orders to the prequalified suppliers.
• Liaise and trace timely deliveries of all purchase orders
• Supervise other office staff as required and assign duties

Required qualifications, skills and attributes:

• Must have at least a business related diploma
• Must have at least 5 years relevant experience
• Must have excellent communication skills
• Have attention to detail
• Maintains strict confidentiality in all matters
• Must be over 35 years of age

Interested candidates should send their application and must indicate current/last salary and expected salary, together with a copy of their CV to info@echelonhc.com before 27th September 2012.
 

Only shortlisted candidates will be contacted.

Insurance Sales Agents Jobs in Kenya

Insurance Sales Agents

As part of our aggressive growth strategy in 2012 and to strengthen the team to achieve ambitious performance objectives, the Company wishes to recruit experienced, dynamic, innovative and high caliber individuals to fill the positions of  Sales Agents.

Reporting to the Unit Manager and operating in a highly competitive and dynamic environment, this challenging position requires the candidates to perform the following functions:

Duties and Responsibilities

• Prospecting for clients for the provision of insurance and investment services and products including unit trusts, life insurance, monthly investment plans, education plans, General insurance, Retirement planning, offshore products etc.
• Provide financial advice to clients according to their requirements and risk profile, as well as the performance of the specific portfolios
• Carry out a detailed-fact find review of the potential clients and recommend appropriate insurance and investment products.
• Maintain a regular follow-up with clients to maintain a strong customer service.

Qualifications, Skills and Ability Requirements

• Bachelor's degree or relevant professional qualifications wil be an added advantage.
• Minimum KCSE grade C
• Minimum Age- 26
• Successful track record of selling in the financial services sector, teaching or any other relevant profession;
• Highly networked and adept at connecting with people;
• Prior experience in selling life or investments will be a definite advantage.
• COP in insurance or its equivalent professional certification, added advantage
• Good working knowledge of financial markets and financial products
• Results oriented and able to work under strict deadlines to meet sales targets
• Ability to thrive in a high-pressure, fast-paced environment with minimum supervision

Remuneration is an attractive and highly rewarding Commission based structure.

If this position is of interest to you, please apply to lapiyo@british-american.co.ke with a covering letter latest Tueday 28th May 2012 explaining how you would meet the demands of this challenging position (please do not send hard copies).

In the event you do not hear from us, please consider your application unsuccessful

Real Estate Site Agent Job in Kenya (KShs 15K - 20K)

Real Estate Site Agent

Gross Salary 15,000-20,000

One of our clients in the real estate sector seeks to recruit  a site agent sales person
 

Aged 26 years and above.
 

A minimum of 1 year experience as a site agent sales person
 

Excellent communication skills.
 

Proactive and able to work with minimum supervision.
 

Energetic and self motivated individual.
 

Possess   sales etiquette with a strong work ethics and high moral ethics
 

Willing to start with a gross salary of Kshs 15,000-20,000 per month

Only candidates short-listed for interview will be contacted.

If you are up to the challenge, posses the necessary qualification and experience, please send your CV only indicating why you are the most suitable candidate for the role clearly quoting the job title Real Estate Site Agent  on the email subject to jobs@corporatestaffing.co.ke.

Please indicate current or last salary.
 

N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.

Call Centre Agent Job in Kenya

A leading Insurance company in the region, seeks to recruit an Information Call Centre Agent to effectively achieve its strategic objectives
   
Role Summary
 

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

Key Tasks and Responsibilities:

• Answer calls professionally
• Respond to customer enquiries
• Research required information using available resources
• Handle and resolve complaints
• Provide customers with product and service information
• Route calls to appropriate resources
• Follow up customer calls where necessary
• Complete call logs
• Produce call reports.
• Build customer’s interest in the services and products offered by the company
• Arrange for the dispatch information packages, brochures etc. to clients and interested parties

Skills and Competencies:

• Communication skills – verbal, written and eloquence
• Knowledgeable and quick in decision making
• Mature, temperament, patience and empathy
• Passion for people
• IT skills including familiarity of CRM solutions
• Good memory, ability to comprehend, captures as well as interprets basic customer information.
• Ability to follow through
• Self-drive initiative
• Sound judgmental powers; ability to manage difficult customer situations
• Attention to details

Education and Experience:

• Business related degree
• At least one year insurance experience
• Progress in Professional qualification in insurance e.g. ACII, COP preferred
• Knowledge in customer service principles and practices
• Knowledge of call centre telephony and technology
• One year experience in sales and marketing and customer service

How to Apply:
 

If you are qualified and up to the challenge, please apply via www.altimaafrica.com/careers.php.
 

Please note that only qualified candidates will be contacted.